Initial Switch to V2. Completely Overhauled Backend, Frontend and General Structure.

backend/tickets/router.py

@@ -0,0 +1,87 @@
+from fastapi import APIRouter, Depends, Query
+from uuid import UUID
+from sqlalchemy.ext.asyncio import AsyncSession
+from database.postgres import get_pg_session
+from auth.dependencies import require_permission
+from auth.models import TokenPayload
+from tickets import service
+from tickets.models import TicketCreate, TicketUpdate, MessageCreate, EscalateIn, TicketOut, TicketListResponse
+
+router = APIRouter(prefix="/api/tickets", tags=["tickets"])
+
+
+@router.get("", response_model=TicketListResponse)
+async def list_tickets(
+    status:      str | None = Query(None),
+    priority:    str | None = Query(None),
+    customer_id: str | None = Query(None),
+    page:  int = Query(1, ge=1),
+    limit: int = Query(25, ge=1, le=100),
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "view")),
+):
+    rows, total = await service.list_tickets(db, status, priority, customer_id, page, limit)
+    return {"data": rows, "pagination": {"page": page, "limit": limit, "total": total}}
+
+
+@router.get("/by-customer/{customer_id}", response_model=list[TicketOut])
+async def list_by_customer(
+    customer_id: str,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "view")),
+):
+    return await service.list_by_customer(db, customer_id)
+
+
+@router.get("/by-device/{device_id}", response_model=list[TicketOut])
+async def list_by_device(
+    device_id: str,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "view")),
+):
+    return await service.list_by_device(db, device_id)
+
+
+@router.get("/{ticket_id}", response_model=TicketOut)
+async def get_ticket(
+    ticket_id: UUID,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "view")),
+):
+    return await service.get_ticket(db, ticket_id)
+
+
+@router.post("", response_model=TicketOut, status_code=201)
+async def create_ticket(
+    body:  TicketCreate,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "add")),
+):
+    return await service.create_ticket(db, body)
+
+
+@router.patch("/{ticket_id}", response_model=TicketOut)
+async def update_ticket(
+    ticket_id: UUID, body: TicketUpdate,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "edit")),
+):
+    return await service.update_ticket(db, ticket_id, body)
+
+
+@router.post("/{ticket_id}/messages", response_model=TicketOut)
+async def add_message(
+    ticket_id: UUID, body: MessageCreate,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "edit")),
+):
+    return await service.add_message(db, ticket_id, body)
+
+
+@router.post("/{ticket_id}/escalate", response_model=TicketOut)
+async def escalate(
+    ticket_id: UUID, body: EscalateIn,
+    db:    AsyncSession = Depends(get_pg_session),
+    _user: TokenPayload = Depends(require_permission("crm", "edit")),
+):
+    return await service.escalate_to_issue(db, ticket_id, body.entry_id)