Major overhaul to the Notes/Issues. Minor tweaks to the UI. Added Profile photos

backend/devices/models.py

@@ -162,6 +162,7 @@ class DeviceUserInfo(BaseModel):
     display_name: str = ""
     email: str = ""
     role: str = ""
+    photo_url: str = ""
 
 
 class DeviceUsersResponse(BaseModel):

backend/devices/service.py

@@ -191,6 +191,7 @@ def get_device_users(device_doc_id: str) -> list[dict]:
             user_id = ""
             display_name = ""
             email = ""
+            photo_url = ""
 
             if isinstance(user_ref, DocumentReference):
                 try:
@@ -200,6 +201,7 @@ def get_device_users(device_doc_id: str) -> list[dict]:
                         user_id = user_doc.id
                         display_name = user_data.get("display_name", "")
                         email = user_data.get("email", "")
+                        photo_url = user_data.get("photo_url", "")
                 except Exception as e:
                     print(f"[devices] Error resolving user reference: {e}")
                     continue
@@ -212,6 +214,7 @@ def get_device_users(device_doc_id: str) -> list[dict]:
                         user_id = ref_doc.id
                         display_name = user_data.get("display_name", "")
                         email = user_data.get("email", "")
+                        photo_url = user_data.get("photo_url", "")
                 except Exception as e:
                     print(f"[devices] Error resolving user path: {e}")
                     continue
@@ -221,6 +224,7 @@ def get_device_users(device_doc_id: str) -> list[dict]:
                 "display_name": display_name,
                 "email": email,
                 "role": role,
+                "photo_url": photo_url,
             })
     else:
         # Fallback to user_list field
@@ -246,6 +250,7 @@ def get_device_users(device_doc_id: str) -> list[dict]:
                         "display_name": user_data.get("display_name", ""),
                         "email": user_data.get("email", ""),
                         "role": "",
+                        "photo_url": user_data.get("photo_url", ""),
                     })
             except Exception as e:
                 print(f"[devices] Error resolving user_list entry: {e}")

backend/equipment/models.py

@@ -8,9 +8,10 @@ class NoteCreate(BaseModel):
     """Create a new equipment note/log entry."""
     title: str
     content: str
-    category: str = "general"  # general, maintenance, installation, issue, other
+    category: str = "general"  # general, maintenance, installation, issue, action_item, other
     device_id: Optional[str] = None  # Firestore doc ID of linked device
     user_id: Optional[str] = None  # Firestore doc ID of linked user
+    status: str = ""  # "", "completed"
 
 
 class NoteUpdate(BaseModel):
@@ -20,6 +21,7 @@ class NoteUpdate(BaseModel):
     category: Optional[str] = None
     device_id: Optional[str] = None
     user_id: Optional[str] = None
+    status: Optional[str] = None
 
 
 class NoteInDB(BaseModel):
@@ -35,6 +37,7 @@ class NoteInDB(BaseModel):
     created_by: str = ""
     created_at: str = ""
     updated_at: str = ""
+    status: str = ""
 
 
 class NoteListResponse(BaseModel):

backend/equipment/router.py

@@ -50,6 +50,15 @@ async def update_note(
     return service.update_note(note_id, body)
 
 
+@router.patch("/{note_id}/status", response_model=NoteInDB)
+async def toggle_note_status(
+    note_id: str,
+    body: NoteUpdate,
+    _user: TokenPayload = Depends(require_permission("equipment", "edit")),
+):
+    return service.update_note(note_id, body)
+
+
 @router.delete("/{note_id}", status_code=204)
 async def delete_note(
     note_id: str,

backend/equipment/service.py

@@ -6,7 +6,7 @@ from equipment.models import NoteCreate, NoteUpdate, NoteInDB
 
 COLLECTION = "equipment_notes"
 
-VALID_CATEGORIES = {"general", "maintenance", "installation", "issue", "other"}
+VALID_CATEGORIES = {"general", "maintenance", "installation", "issue", "action_item", "other"}
 
 
 def _convert_firestore_value(val):
@@ -81,7 +81,10 @@ def list_notes(
     if user_id:
         query = query.where("user_id", "==", user_id)
 
-    query = query.order_by("created_at", direction="DESCENDING")
+    # Only use order_by when no field filters are applied (avoids composite index requirement)
+    has_field_filters = bool(category or device_id or user_id)
+    if not has_field_filters:
+        query = query.order_by("created_at", direction="DESCENDING")
 
     docs = query.stream()
     results = []
@@ -98,6 +101,10 @@ def list_notes(
 
         results.append(note)
 
+    # Sort client-side when we couldn't use order_by
+    if has_field_filters:
+        results.sort(key=lambda n: n.created_at or "", reverse=True)
+
     return results
 
 

backend/helpdesk/models.py

@@ -0,0 +1,24 @@
+from pydantic import BaseModel
+from typing import List, Optional
+
+
+class HelpdeskMessage(BaseModel):
+    """Helpdesk message as stored in Firestore."""
+    id: str
+    sender_id: str = ""
+    sender_name: str = ""
+    type: str = ""  # Problem, Suggestion, Question, Other
+    date_sent: str = ""
+    subject: str = ""
+    message: str = ""
+    phone: str = ""
+    device_id: str = ""
+    device_name: str = ""
+    acknowledged: bool = False
+    acknowledged_by: str = ""
+    acknowledged_at: str = ""
+
+
+class HelpdeskListResponse(BaseModel):
+    messages: List[HelpdeskMessage]
+    total: int

backend/helpdesk/router.py

@@ -0,0 +1,39 @@
+from fastapi import APIRouter, Depends, Query
+from typing import Optional
+from auth.models import TokenPayload
+from auth.dependencies import require_permission
+from helpdesk.models import HelpdeskMessage, HelpdeskListResponse
+from helpdesk import service
+
+router = APIRouter(prefix="/api/helpdesk", tags=["helpdesk"])
+
+
+@router.get("", response_model=HelpdeskListResponse)
+async def list_messages(
+    user_id: Optional[str] = Query(None),
+    device_id: Optional[str] = Query(None),
+    type: Optional[str] = Query(None),
+    _user: TokenPayload = Depends(require_permission("equipment", "view")),
+):
+    messages = service.list_messages(
+        user_id=user_id, device_id=device_id, msg_type=type,
+    )
+    return HelpdeskListResponse(messages=messages, total=len(messages))
+
+
+@router.get("/{message_id}", response_model=HelpdeskMessage)
+async def get_message(
+    message_id: str,
+    _user: TokenPayload = Depends(require_permission("equipment", "view")),
+):
+    return service.get_message(message_id)
+
+
+@router.patch("/{message_id}/acknowledge", response_model=HelpdeskMessage)
+async def toggle_acknowledged(
+    message_id: str,
+    _user: TokenPayload = Depends(require_permission("equipment", "edit")),
+):
+    return service.toggle_acknowledged(
+        message_id, acknowledged_by=_user.name or _user.email,
+    )

backend/helpdesk/service.py

@@ -0,0 +1,169 @@
+from datetime import datetime, timezone
+
+from google.cloud.firestore_v1 import DocumentReference
+
+from shared.firebase import get_db
+from shared.exceptions import NotFoundError
+from helpdesk.models import HelpdeskMessage
+
+COLLECTION = "helpdesk"
+
+
+def _convert_firestore_value(val):
+    """Convert Firestore-specific types to strings."""
+    if isinstance(val, datetime):
+        return val.strftime("%d %B %Y at %H:%M:%S UTC%z")
+    if isinstance(val, DocumentReference):
+        return val.path
+    return val
+
+
+def _resolve_sender(db, sender_ref) -> tuple[str, str]:
+    """Resolve a sender DocumentReference to (sender_id, sender_name)."""
+    sender_id = ""
+    sender_name = ""
+
+    try:
+        if isinstance(sender_ref, DocumentReference):
+            doc = sender_ref.get()
+            if doc.exists:
+                data = doc.to_dict()
+                sender_id = doc.id
+                sender_name = data.get("display_name", "") or data.get("email", "")
+        elif isinstance(sender_ref, str) and sender_ref.strip():
+            # String path like "users/abc123"
+            doc = db.document(sender_ref).get()
+            if doc.exists:
+                data = doc.to_dict()
+                sender_id = doc.id
+                sender_name = data.get("display_name", "") or data.get("email", "")
+    except Exception as e:
+        print(f"[helpdesk] Error resolving sender: {e}")
+
+    return sender_id, sender_name
+
+
+def _resolve_device_name(db, device_id: str) -> str:
+    """Look up device_name from device_id."""
+    if not device_id:
+        return ""
+    try:
+        doc = db.collection("devices").document(device_id.strip()).get()
+        if doc.exists:
+            return doc.to_dict().get("device_name", "")
+    except Exception as e:
+        print(f"[helpdesk] Error resolving device name: {e}")
+    return ""
+
+
+def _doc_to_message(db, doc) -> HelpdeskMessage:
+    """Convert a Firestore document snapshot to a HelpdeskMessage."""
+    data = doc.to_dict()
+
+    # Resolve sender reference
+    sender_ref = data.get("sender")
+    sender_id, sender_name = _resolve_sender(db, sender_ref)
+
+    # Handle date_sent (could be Firestore Timestamp)
+    date_sent = data.get("date_sent", "")
+    if isinstance(date_sent, datetime):
+        date_sent = date_sent.strftime("%d %B %Y at %H:%M:%S UTC%z")
+
+    # Resolve device name if device_id present
+    device_id = data.get("device_id", "")
+    device_name = ""
+    if device_id:
+        device_name = _resolve_device_name(db, device_id)
+
+    # Handle acknowledged_at
+    acknowledged_at = data.get("acknowledged_at", "")
+    if isinstance(acknowledged_at, datetime):
+        acknowledged_at = acknowledged_at.strftime("%d %B %Y at %H:%M:%S UTC%z")
+
+    return HelpdeskMessage(
+        id=doc.id,
+        sender_id=sender_id,
+        sender_name=sender_name,
+        type=data.get("type", ""),
+        date_sent=date_sent,
+        subject=data.get("subject", ""),
+        message=data.get("message", ""),
+        phone=data.get("phone", ""),
+        device_id=device_id,
+        device_name=device_name,
+        acknowledged=data.get("acknowledged", False),
+        acknowledged_by=data.get("acknowledged_by", ""),
+        acknowledged_at=acknowledged_at,
+    )
+
+
+def list_messages(
+    user_id: str | None = None,
+    device_id: str | None = None,
+    msg_type: str | None = None,
+) -> list[HelpdeskMessage]:
+    """List helpdesk messages with optional filters."""
+    db = get_db()
+    ref = db.collection(COLLECTION)
+    query = ref
+
+    if msg_type:
+        query = query.where("type", "==", msg_type)
+
+    if device_id:
+        query = query.where("device_id", "==", device_id)
+
+    docs = list(query.stream())
+    results = []
+
+    for doc in docs:
+        msg = _doc_to_message(db, doc)
+
+        # Filter by sender user_id client-side (sender is a DocumentReference)
+        if user_id and msg.sender_id != user_id:
+            continue
+
+        results.append(msg)
+
+    # Sort by date_sent descending
+    results.sort(key=lambda m: m.date_sent or "", reverse=True)
+
+    return results
+
+
+def get_message(message_id: str) -> HelpdeskMessage:
+    """Get a single helpdesk message by ID."""
+    db = get_db()
+    doc = db.collection(COLLECTION).document(message_id).get()
+    if not doc.exists:
+        raise NotFoundError("Helpdesk message")
+    return _doc_to_message(db, doc)
+
+
+def toggle_acknowledged(message_id: str, acknowledged_by: str = "") -> HelpdeskMessage:
+    """Toggle the acknowledged status of a helpdesk message."""
+    db = get_db()
+    doc_ref = db.collection(COLLECTION).document(message_id)
+    doc = doc_ref.get()
+    if not doc.exists:
+        raise NotFoundError("Helpdesk message")
+
+    data = doc.to_dict()
+    currently_acknowledged = data.get("acknowledged", False)
+    now = datetime.now(timezone.utc).strftime("%d %B %Y at %H:%M:%S UTC")
+
+    if currently_acknowledged:
+        doc_ref.update({
+            "acknowledged": False,
+            "acknowledged_by": "",
+            "acknowledged_at": "",
+        })
+    else:
+        doc_ref.update({
+            "acknowledged": True,
+            "acknowledged_by": acknowledged_by,
+            "acknowledged_at": now,
+        })
+
+    updated_doc = doc_ref.get()
+    return _doc_to_message(db, updated_doc)

backend/main.py

@@ -11,6 +11,7 @@ from users.router import router as users_router
 from mqtt.router import router as mqtt_router
 from equipment.router import router as equipment_router
 from staff.router import router as staff_router
+from helpdesk.router import router as helpdesk_router
 from mqtt.client import mqtt_manager
 from mqtt import database as mqtt_db
 from melodies import service as melody_service
@@ -37,6 +38,7 @@ app.include_router(settings_router)
 app.include_router(users_router)
 app.include_router(mqtt_router)
 app.include_router(equipment_router)
+app.include_router(helpdesk_router)
 app.include_router(staff_router)
 
 

backend/users/router.py

@@ -1,4 +1,4 @@
-from fastapi import APIRouter, Depends, Query
+from fastapi import APIRouter, Depends, Query, UploadFile, File
 from typing import Optional, List
 from auth.models import TokenPayload
 from auth.dependencies import require_permission
@@ -93,3 +93,15 @@ async def unassign_device(
     _user: TokenPayload = Depends(require_permission("app_users", "edit")),
 ):
     return service.unassign_device(user_id, device_id)
+
+
+@router.post("/{user_id}/photo")
+async def upload_photo(
+    user_id: str,
+    file: UploadFile = File(...),
+    _user: TokenPayload = Depends(require_permission("app_users", "edit")),
+):
+    contents = await file.read()
+    content_type = file.content_type or "image/jpeg"
+    url = service.upload_photo(user_id, contents, file.filename, content_type)
+    return {"photo_url": url}

backend/users/service.py

@@ -2,7 +2,7 @@ from datetime import datetime
 
 from google.cloud.firestore_v1 import DocumentReference
 
-from shared.firebase import get_db
+from shared.firebase import get_db, get_bucket
 from shared.exceptions import NotFoundError
 from users.models import UserCreate, UserUpdate, UserInDB
 
@@ -250,3 +250,29 @@ def get_user_devices(user_doc_id: str) -> list[dict]:
                 break
 
     return devices
+
+
+def upload_photo(user_doc_id: str, file_bytes: bytes, filename: str, content_type: str) -> str:
+    """Upload a profile photo to Firebase Storage and update the user's photo_url."""
+    db = get_db()
+    bucket = get_bucket()
+    if not bucket:
+        raise RuntimeError("Firebase Storage not initialized")
+
+    # Verify user exists
+    doc_ref = db.collection(COLLECTION).document(user_doc_id)
+    doc = doc_ref.get()
+    if not doc.exists:
+        raise NotFoundError("User")
+
+    ext = filename.rsplit(".", 1)[-1] if "." in filename else "jpg"
+    storage_path = f"users/{user_doc_id}/uploads/profile.{ext}"
+
+    blob = bucket.blob(storage_path)
+    blob.upload_from_string(file_bytes, content_type=content_type)
+    blob.make_public()
+
+    photo_url = blob.public_url
+    doc_ref.update({"photo_url": photo_url})
+
+    return photo_url

frontend/src/api/client.js

@@ -54,6 +54,13 @@ class ApiClient {
     });
   }
 
+  patch(endpoint, data) {
+    return this.request(endpoint, {
+      method: "PATCH",
+      body: JSON.stringify(data),
+    });
+  }
+
   delete(endpoint) {
     return this.request(endpoint, { method: "DELETE" });
   }

frontend/src/devices/DeviceDetail.jsx

@@ -485,37 +485,13 @@ export default function DeviceDetail() {
     <section className="rounded-lg border p-6" style={{ backgroundColor: "var(--bg-card)", borderColor: "var(--border-primary)" }}>
       <h2 className="text-lg font-semibold mb-4" style={{ color: "var(--text-heading)" }}>Device Information</h2>
       <div style={{ display: "grid", gridTemplateColumns: "1fr 1fr 1fr", gap: "1rem", alignItems: "start" }}>
-        {/* Col 1: Status on top, device image below */}
-        <div style={{ display: "flex", flexDirection: "column", gap: "0.75rem", height: "100%" }}>
-          <div style={{ display: "flex", alignItems: "center", gap: "0.75rem" }}>
-            <div
-              className="w-10 h-10 rounded-full flex items-center justify-center shrink-0"
-              style={{ backgroundColor: isOnline ? "var(--success-bg)" : "var(--bg-card-hover)" }}
-            >
-              <span
-                className="w-3 h-3 rounded-full inline-block"
-                style={{ backgroundColor: isOnline ? "var(--success-text)" : "var(--text-muted)" }}
-              />
-            </div>
-            <div>
-              <div className="text-xs font-medium uppercase tracking-wide" style={{ color: "var(--text-muted)" }}>Status</div>
-              <div className="text-sm font-semibold" style={{ color: isOnline ? "var(--success-text)" : "var(--text-muted)" }}>
-                {isOnline ? "Online" : "Offline"}
-                {mqttStatus && (
-                  <span className="ml-2 text-xs font-normal" style={{ color: "var(--text-muted)" }}>
-                    {mqttStatus.seconds_since_heartbeat}s ago
-                  </span>
-                )}
-              </div>
-            </div>
-          </div>
-          <div style={{ flex: 1, display: "flex", alignItems: "center", justifyContent: "center" }}>
-            <img
-              src={hwImage}
-              alt={hwVariant}
-              style={{ maxHeight: 80, maxWidth: "100%", objectFit: "contain", opacity: 0.85 }}
-            />
-          </div>
+        {/* Col 1: Device image */}
+        <div style={{ display: "flex", alignItems: "center", height: "100%" }}>
+          <img
+            src={hwImage}
+            alt={hwVariant}
+            style={{ maxHeight: 120, maxWidth: "100%", objectFit: "contain", opacity: 0.85 }}
+          />
         </div>
 
         {/* Col 2: Serial Number, Hardware Variant, Document ID */}
@@ -785,23 +761,35 @@ export default function DeviceDetail() {
                   {attr.bellOutputs.map((output, i) => (
                     <div
                       key={i}
-                      className="relative rounded-md border px-4 py-3 text-center overflow-hidden"
-                      style={{ borderColor: "var(--border-primary)", backgroundColor: "var(--bg-primary)", minWidth: 90 }}
+                      className="rounded-md border overflow-hidden"
+                      style={{ borderColor: "var(--border-primary)", backgroundColor: "var(--bg-primary)", minWidth: 120 }}
                     >
-                      <span
-                        className="absolute inset-0 flex items-center justify-center font-bold pointer-events-none select-none"
-                        style={{ fontSize: "3rem", color: "var(--text-heading)", opacity: 0.06 }}
-                      >
-                        {i + 1}
-                      </span>
-                      <div className="relative">
-                        <div className="text-xs" style={{ color: "var(--text-muted)" }}>
-                          Output <span style={{ color: "var(--text-primary)" }}>{output}</span>
+                      <div style={{ display: "flex", alignItems: "stretch" }}>
+                        <div
+                          style={{
+                            display: "flex",
+                            alignItems: "center",
+                            justifyContent: "center",
+                            width: 44,
+                            fontSize: "1.5rem",
+                            fontWeight: 700,
+                            color: "var(--text-heading)",
+                            opacity: 0.15,
+                            borderRight: "1px solid var(--border-primary)",
+                            flexShrink: 0,
+                          }}
+                        >
+                          {i + 1}
                         </div>
-                        <div className="text-xs mt-1" style={{ color: "var(--text-muted)" }}>
-                          {attr.hammerTimings?.[i] != null ? (
-                            <><span style={{ color: "var(--text-primary)" }}>{attr.hammerTimings[i]}</span> ms</>
-                          ) : "-"}
+                        <div style={{ padding: "0.5rem 0.75rem" }}>
+                          <div className="text-xs" style={{ color: "var(--text-muted)" }}>
+                            Output <span style={{ color: "var(--text-primary)" }}>{output}</span>
+                          </div>
+                          <div className="text-xs mt-1" style={{ color: "var(--text-muted)" }}>
+                            {attr.hammerTimings?.[i] != null ? (
+                              <>Timing <span style={{ color: "var(--text-primary)" }}>{attr.hammerTimings[i]}</span> ms</>
+                            ) : "Timing -"}
+                          </div>
                         </div>
                       </div>
                     </div>
@@ -920,17 +908,28 @@ export default function DeviceDetail() {
               style={{ backgroundColor: "var(--bg-primary)", borderColor: "var(--border-primary)" }}
               onClick={() => user.user_id && navigate(`/users/${user.user_id}`)}
             >
-              <div className="flex items-center justify-between">
-                <div className="min-w-0">
-                  <p className="text-sm font-medium truncate" style={{ color: "var(--text-heading)" }}>
-                    {user.display_name || user.email || "Unknown User"}
-                  </p>
-                  {user.email && user.display_name && (
-                    <p className="text-xs truncate" style={{ color: "var(--text-muted)" }}>{user.email}</p>
-                  )}
-                  {user.user_id && (
-                    <p className="text-xs font-mono" style={{ color: "var(--text-muted)" }}>{user.user_id}</p>
-                  )}
+              <div className="flex items-center justify-between gap-3">
+                <div className="flex items-center gap-3 min-w-0">
+                  <div
+                    className="w-8 h-8 rounded-full overflow-hidden shrink-0"
+                    style={{ backgroundColor: "var(--bg-card-hover)" }}
+                  >
+                    {user.photo_url ? (
+                      <img src={user.photo_url} alt="" style={{ width: "100%", height: "100%", objectFit: "cover" }} />
+                    ) : (
+                      <div className="w-full h-full flex items-center justify-center text-xs font-bold" style={{ color: "var(--text-muted)" }}>
+                        {(user.display_name || user.email || "?").charAt(0).toUpperCase()}
+                      </div>
+                    )}
+                  </div>
+                  <div className="min-w-0">
+                    <p className="text-sm font-medium truncate" style={{ color: "var(--text-heading)" }}>
+                      {user.display_name || user.email || "Unknown User"}
+                    </p>
+                    {user.email && user.display_name && (
+                      <p className="text-xs truncate" style={{ color: "var(--text-muted)", opacity: 0.7 }}>{user.email}</p>
+                    )}
+                  </div>
                 </div>
                 {user.role && (
                   <span className="px-2 py-0.5 text-xs rounded-full capitalize shrink-0 ml-2" style={{ backgroundColor: "var(--badge-blue-bg)", color: "var(--badge-blue-text)" }}>
@@ -1026,11 +1025,20 @@ export default function DeviceDetail() {
             <h1 className="text-2xl font-bold" style={{ color: "var(--text-heading)" }}>
               {device.device_name || "Unnamed Device"}
             </h1>
-            <span
-              className={`inline-block w-3 h-3 rounded-full ${isOnline ? "bg-green-500" : ""}`}
-              style={!isOnline ? { backgroundColor: "var(--border-primary)" } : undefined}
-              title={isOnline ? "Online" : "Offline"}
-            />
+            <div style={{ display: "flex", alignItems: "center", gap: "0.5rem" }}>
+              <span
+                className="w-3 h-3 rounded-full inline-block"
+                style={{ backgroundColor: isOnline ? "var(--success-text)" : "var(--text-muted)" }}
+              />
+              <span className="text-sm font-semibold" style={{ color: isOnline ? "var(--success-text)" : "var(--text-muted)" }}>
+                {isOnline ? "Online" : "Offline"}
+                {mqttStatus && (
+                  <span className="ml-2 text-xs font-normal" style={{ color: "var(--text-muted)" }}>
+                    {mqttStatus.seconds_since_heartbeat}s ago
+                  </span>
+                )}
+              </span>
+            </div>
           </div>
         </div>
         {canEdit && (

frontend/src/equipment/NoteForm.jsx

@@ -2,7 +2,7 @@ import { useState, useEffect } from "react";
 import { useNavigate, useParams, useSearchParams } from "react-router-dom";
 import api from "../api/client";
 
-const CATEGORIES = ["general", "maintenance", "installation", "issue", "other"];
+const CATEGORIES = ["general", "maintenance", "installation", "issue", "action_item", "other"];
 
 export default function NoteForm() {
   const { id } = useParams();
@@ -193,7 +193,7 @@ export default function NoteForm() {
                   >
                     {CATEGORIES.map((c) => (
                       <option key={c} value={c}>
-                        {c.charAt(0).toUpperCase() + c.slice(1)}
+                        {c.replace(/_/g, " ").replace(/\b\w/g, ch => ch.toUpperCase())}
                       </option>
                     ))}
                   </select>

frontend/src/equipment/NoteList.jsx

@@ -5,12 +5,15 @@ import { useAuth } from "../auth/AuthContext";
 import SearchBar from "../components/SearchBar";
 import ConfirmDialog from "../components/ConfirmDialog";
 
-const CATEGORY_OPTIONS = ["", "general", "maintenance", "installation", "issue", "other"];
+const NOTE_CATEGORIES = ["general", "maintenance", "installation", "other"];
+const ISSUE_CATEGORIES = ["issue", "action_item"];
 
 const categoryStyle = (cat) => {
   switch (cat) {
     case "issue":
       return { backgroundColor: "var(--danger-bg)", color: "var(--danger-text)" };
+    case "action_item":
+      return { backgroundColor: "var(--badge-blue-bg, rgba(59,130,246,0.15))", color: "var(--badge-blue-text, #3b82f6)" };
     case "maintenance":
       return { backgroundColor: "var(--warning-bg, rgba(245,158,11,0.15))", color: "var(--warning-text, #f59e0b)" };
     case "installation":
@@ -20,15 +23,30 @@ const categoryStyle = (cat) => {
   }
 };
 
+const helpdeskTypeStyle = (type) => {
+  switch (type?.toLowerCase()) {
+    case "problem":
+      return { backgroundColor: "var(--danger-bg)", color: "var(--danger-text)" };
+    case "suggestion":
+      return { backgroundColor: "var(--badge-blue-bg, rgba(59,130,246,0.15))", color: "var(--badge-blue-text, #3b82f6)" };
+    case "question":
+      return { backgroundColor: "var(--warning-bg, rgba(245,158,11,0.15))", color: "var(--warning-text, #f59e0b)" };
+    default:
+      return { backgroundColor: "var(--bg-card-hover)", color: "var(--text-muted)" };
+  }
+};
+
+const formatLabel = (s) => s ? s.replace(/_/g, " ").replace(/\b\w/g, c => c.toUpperCase()) : "";
+
 export default function NoteList() {
   const [notes, setNotes] = useState([]);
-  const [total, setTotal] = useState(0);
+  const [helpdeskMessages, setHelpdeskMessages] = useState([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState("");
   const [search, setSearch] = useState("");
-  const [categoryFilter, setCategoryFilter] = useState("");
   const [deleteTarget, setDeleteTarget] = useState(null);
   const [hoveredRow, setHoveredRow] = useState(null);
+  const [activeTab, setActiveTab] = useState("notes");
   const navigate = useNavigate();
   const { hasPermission } = useAuth();
   const canEdit = hasPermission("equipment", "edit");
@@ -43,13 +61,11 @@ export default function NoteList() {
     try {
       const params = new URLSearchParams();
       if (search) params.set("search", search);
-      if (categoryFilter) params.set("category", categoryFilter);
       if (deviceIdFilter) params.set("device_id", deviceIdFilter);
       if (userIdFilter) params.set("user_id", userIdFilter);
       const qs = params.toString();
       const data = await api.get(`/equipment/notes${qs ? `?${qs}` : ""}`);
       setNotes(data.notes);
-      setTotal(data.total);
     } catch (err) {
       setError(err.message);
     } finally {
@@ -57,9 +73,23 @@ export default function NoteList() {
     }
   };
 
+  const fetchHelpdesk = async () => {
+    try {
+      const params = new URLSearchParams();
+      if (deviceIdFilter) params.set("device_id", deviceIdFilter);
+      if (userIdFilter) params.set("user_id", userIdFilter);
+      const qs = params.toString();
+      const data = await api.get(`/helpdesk${qs ? `?${qs}` : ""}`);
+      setHelpdeskMessages(data.messages);
+    } catch {
+      // Silently fail for helpdesk if not available
+    }
+  };
+
   useEffect(() => {
     fetchNotes();
-  }, [search, categoryFilter, deviceIdFilter, userIdFilter]);
+    fetchHelpdesk();
+  }, [search, deviceIdFilter, userIdFilter]);
 
   const handleDelete = async () => {
     if (!deleteTarget) return;
@@ -73,11 +103,233 @@ export default function NoteList() {
     }
   };
 
+  const handleToggleStatus = async (note) => {
+    try {
+      const newStatus = note.status === "completed" ? "" : "completed";
+      await api.patch(`/equipment/notes/${note.id}/status`, { status: newStatus });
+      fetchNotes();
+    } catch (err) {
+      setError(err.message);
+    }
+  };
+
+  const handleToggleAcknowledged = async (msg) => {
+    try {
+      await api.patch(`/helpdesk/${msg.id}/acknowledge`);
+      fetchHelpdesk();
+    } catch (err) {
+      setError(err.message);
+    }
+  };
+
+  // Split notes by tab
+  const noteItems = notes.filter(n => NOTE_CATEGORIES.includes(n.category));
+  const issueItems = notes.filter(n => ISSUE_CATEGORIES.includes(n.category));
+
+  const tabs = [
+    { key: "notes", label: "Notes", count: noteItems.length },
+    { key: "issues", label: "Issues & Action Items", count: issueItems.length },
+    { key: "messages", label: "Client Messages", count: helpdeskMessages.length },
+  ];
+
+  const renderNotesTable = (items, showStatus = false) => {
+    if (items.length === 0) {
+      return (
+        <div
+          className="rounded-lg p-8 text-center text-sm border"
+          style={{ backgroundColor: "var(--bg-card)", borderColor: "var(--border-primary)", color: "var(--text-muted)" }}
+        >
+          No items found.
+        </div>
+      );
+    }
+
+    return (
+      <div
+        className="rounded-lg overflow-hidden border"
+        style={{ backgroundColor: "var(--bg-card)", borderColor: "var(--border-primary)" }}
+      >
+        <div className="overflow-x-auto">
+          <table className="w-full text-sm">
+            <thead>
+              <tr style={{ backgroundColor: "var(--bg-primary)", borderBottom: "1px solid var(--border-primary)" }}>
+                {showStatus && (
+                  <th className="px-4 py-3 text-left font-medium w-12" style={{ color: "var(--text-secondary)" }} />
+                )}
+                <th className="px-4 py-3 text-left font-medium w-28" style={{ color: "var(--text-secondary)" }}>Category</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Title</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Device</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>User</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Created</th>
+                {canEdit && (
+                  <th className="px-4 py-3 text-left font-medium w-24" style={{ color: "var(--text-secondary)" }} />
+                )}
+              </tr>
+            </thead>
+            <tbody>
+              {items.map((note, index) => (
+                <tr
+                  key={note.id}
+                  onClick={() => navigate(`/equipment/notes/${note.id}`)}
+                  className="cursor-pointer"
+                  style={{
+                    borderBottom: index < items.length - 1 ? "1px solid var(--border-primary)" : "none",
+                    backgroundColor: hoveredRow === note.id ? "var(--bg-card-hover)" : "transparent",
+                    opacity: note.status === "completed" ? 0.6 : 1,
+                  }}
+                  onMouseEnter={() => setHoveredRow(note.id)}
+                  onMouseLeave={() => setHoveredRow(null)}
+                >
+                  {showStatus && (
+                    <td className="px-4 py-3" onClick={(e) => e.stopPropagation()}>
+                      {canEdit ? (
+                        <button
+                          onClick={() => handleToggleStatus(note)}
+                          className="w-5 h-5 rounded border-2 flex items-center justify-center cursor-pointer transition-colors"
+                          style={{
+                            borderColor: note.status === "completed" ? "var(--success-text)" : "var(--border-primary)",
+                            backgroundColor: note.status === "completed" ? "var(--success-bg)" : "transparent",
+                            color: "var(--success-text)",
+                          }}
+                          title={note.status === "completed" ? "Mark as open" : "Mark as completed"}
+                        >
+                          {note.status === "completed" && "✓"}
+                        </button>
+                      ) : (
+                        <span
+                          className="w-5 h-5 rounded border-2 flex items-center justify-center"
+                          style={{
+                            borderColor: note.status === "completed" ? "var(--success-text)" : "var(--border-primary)",
+                            backgroundColor: note.status === "completed" ? "var(--success-bg)" : "transparent",
+                            color: "var(--success-text)",
+                          }}
+                        >
+                          {note.status === "completed" && "✓"}
+                        </span>
+                      )}
+                    </td>
+                  )}
+                  <td className="px-4 py-3">
+                    <span className="px-2 py-0.5 text-xs rounded-full" style={categoryStyle(note.category)}>
+                      {formatLabel(note.category) || "General"}
+                    </span>
+                  </td>
+                  <td className="px-4 py-3 font-medium" style={{
+                    color: "var(--text-heading)",
+                    textDecoration: note.status === "completed" ? "line-through" : "none",
+                  }}>
+                    {note.title || "Untitled"}
+                  </td>
+                  <td className="px-4 py-3" style={{ color: "var(--text-primary)" }}>{note.device_name || "-"}</td>
+                  <td className="px-4 py-3" style={{ color: "var(--text-primary)" }}>{note.user_name || "-"}</td>
+                  <td className="px-4 py-3 text-xs" style={{ color: "var(--text-muted)" }}>{note.created_at || "-"}</td>
+                  {canEdit && (
+                    <td className="px-4 py-3">
+                      <div className="flex gap-2" onClick={(e) => e.stopPropagation()}>
+                        <button onClick={() => navigate(`/equipment/notes/${note.id}/edit`)} className="hover:opacity-80 text-xs cursor-pointer" style={{ color: "var(--text-link)" }}>Edit</button>
+                        <button onClick={() => setDeleteTarget(note)} className="hover:opacity-80 text-xs cursor-pointer" style={{ color: "var(--danger)" }}>Delete</button>
+                      </div>
+                    </td>
+                  )}
+                </tr>
+              ))}
+            </tbody>
+          </table>
+        </div>
+      </div>
+    );
+  };
+
+  const renderHelpdeskMessages = () => {
+    const filtered = search
+      ? helpdeskMessages.filter(m =>
+          (m.subject || "").toLowerCase().includes(search.toLowerCase()) ||
+          (m.message || "").toLowerCase().includes(search.toLowerCase())
+        )
+      : helpdeskMessages;
+
+    if (filtered.length === 0) {
+      return (
+        <div
+          className="rounded-lg p-8 text-center text-sm border"
+          style={{ backgroundColor: "var(--bg-card)", borderColor: "var(--border-primary)", color: "var(--text-muted)" }}
+        >
+          No client messages found.
+        </div>
+      );
+    }
+
+    return (
+      <div
+        className="rounded-lg overflow-hidden border"
+        style={{ backgroundColor: "var(--bg-card)", borderColor: "var(--border-primary)" }}
+      >
+        <div className="overflow-x-auto">
+          <table className="w-full text-sm">
+            <thead>
+              <tr style={{ backgroundColor: "var(--bg-primary)", borderBottom: "1px solid var(--border-primary)" }}>
+                <th className="px-4 py-3 text-left font-medium w-12" style={{ color: "var(--text-secondary)" }} />
+                <th className="px-4 py-3 text-left font-medium w-28" style={{ color: "var(--text-secondary)" }}>Type</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Subject</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>From</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Phone</th>
+                <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Date</th>
+              </tr>
+            </thead>
+            <tbody>
+              {filtered.map((msg, index) => (
+                <tr
+                  key={msg.id}
+                  style={{
+                    borderBottom: index < filtered.length - 1 ? "1px solid var(--border-primary)" : "none",
+                    backgroundColor: hoveredRow === msg.id ? "var(--bg-card-hover)" : "transparent",
+                    opacity: msg.acknowledged ? 0.6 : 1,
+                  }}
+                  onMouseEnter={() => setHoveredRow(msg.id)}
+                  onMouseLeave={() => setHoveredRow(null)}
+                >
+                  <td className="px-4 py-3">
+                    {canEdit && (
+                      <button
+                        onClick={(e) => { e.stopPropagation(); handleToggleAcknowledged(msg); }}
+                        className="w-5 h-5 rounded border-2 flex items-center justify-center cursor-pointer transition-colors"
+                        style={{
+                          borderColor: msg.acknowledged ? "var(--success-text)" : "var(--border-primary)",
+                          backgroundColor: msg.acknowledged ? "var(--success-bg)" : "transparent",
+                          color: "var(--success-text)",
+                        }}
+                        title={msg.acknowledged ? `Acknowledged by ${msg.acknowledged_by}` : "Mark as acknowledged"}
+                      >
+                        {msg.acknowledged && "✓"}
+                      </button>
+                    )}
+                  </td>
+                  <td className="px-4 py-3">
+                    <span className="px-2 py-0.5 text-xs rounded-full" style={helpdeskTypeStyle(msg.type)}>
+                      {msg.type || "Other"}
+                    </span>
+                  </td>
+                  <td className="px-4 py-3">
+                    <div className="font-medium" style={{ color: "var(--text-heading)" }}>{msg.subject || "No subject"}</div>
+                    <div className="text-xs truncate mt-0.5" style={{ color: "var(--text-muted)", maxWidth: 300 }}>{msg.message}</div>
+                  </td>
+                  <td className="px-4 py-3" style={{ color: "var(--text-primary)" }}>{msg.sender_name || "-"}</td>
+                  <td className="px-4 py-3 text-xs" style={{ color: "var(--text-muted)" }}>{msg.phone || "-"}</td>
+                  <td className="px-4 py-3 text-xs" style={{ color: "var(--text-muted)" }}>{msg.date_sent || "-"}</td>
+                </tr>
+              ))}
+            </tbody>
+          </table>
+        </div>
+      </div>
+    );
+  };
+
   return (
     <div>
       <div className="flex items-center justify-between mb-6">
-        <h1 className="text-2xl font-bold" style={{ color: "var(--text-heading)" }}>Equipment Notes</h1>
-        {canEdit && (
+        <h1 className="text-2xl font-bold" style={{ color: "var(--text-heading)" }}>Issues and Notes</h1>
+        {canEdit && activeTab !== "messages" && (
           <button
             onClick={() => {
               const params = new URLSearchParams();
@@ -94,40 +346,36 @@ export default function NoteList() {
         )}
       </div>
 
-      <div className="mb-4 space-y-3">
-        <SearchBar onSearch={setSearch} placeholder="Search by title or content..." />
-        <div className="flex flex-wrap gap-3 items-center">
-          <select
-            value={categoryFilter}
-            onChange={(e) => setCategoryFilter(e.target.value)}
-            className="px-3 py-2 rounded-md text-sm cursor-pointer border"
+      {/* Tabs */}
+      <div className="flex gap-1 mb-4 border-b" style={{ borderColor: "var(--border-primary)" }}>
+        {tabs.map((tab) => (
+          <button
+            key={tab.key}
+            onClick={() => setActiveTab(tab.key)}
+            className="px-4 py-2.5 text-sm font-medium transition-colors cursor-pointer"
             style={{
-              backgroundColor: "var(--bg-card)",
-              color: "var(--text-primary)",
-              borderColor: "var(--border-primary)",
+              color: activeTab === tab.key ? "var(--accent)" : "var(--text-muted)",
+              borderBottom: activeTab === tab.key ? "2px solid var(--accent)" : "2px solid transparent",
+              marginBottom: "-1px",
             }}
           >
-            <option value="">All Categories</option>
-            {CATEGORY_OPTIONS.filter(Boolean).map((c) => (
-              <option key={c} value={c}>
-                {c.charAt(0).toUpperCase() + c.slice(1)}
-              </option>
-            ))}
-          </select>
-          <span className="flex items-center text-sm" style={{ color: "var(--text-muted)" }}>
-            {total} {total === 1 ? "note" : "notes"}
-          </span>
-        </div>
+            {tab.label}
+            <span className="ml-2 text-xs" style={{ opacity: 0.7 }}>({tab.count})</span>
+          </button>
+        ))}
+      </div>
+
+      <div className="mb-4">
+        <SearchBar
+          onSearch={setSearch}
+          placeholder={activeTab === "messages" ? "Search by subject or message..." : "Search by title or content..."}
+        />
       </div>
 
       {error && (
         <div
           className="text-sm rounded-md p-3 mb-4 border"
-          style={{
-            backgroundColor: "var(--danger-bg)",
-            borderColor: "var(--danger)",
-            color: "var(--danger-text)",
-          }}
+          style={{ backgroundColor: "var(--danger-bg)", borderColor: "var(--danger)", color: "var(--danger-text)" }}
         >
           {error}
         </div>
@@ -135,98 +383,12 @@ export default function NoteList() {
 
       {loading ? (
         <div className="text-center py-8" style={{ color: "var(--text-muted)" }}>Loading...</div>
-      ) : notes.length === 0 ? (
-        <div
-          className="rounded-lg p-8 text-center text-sm border"
-          style={{
-            backgroundColor: "var(--bg-card)",
-            borderColor: "var(--border-primary)",
-            color: "var(--text-muted)",
-          }}
-        >
-          No notes found.
-        </div>
       ) : (
-        <div
-          className="rounded-lg overflow-hidden border"
-          style={{
-            backgroundColor: "var(--bg-card)",
-            borderColor: "var(--border-primary)",
-          }}
-        >
-          <div className="overflow-x-auto">
-            <table className="w-full text-sm">
-              <thead>
-                <tr style={{ backgroundColor: "var(--bg-primary)", borderBottom: "1px solid var(--border-primary)" }}>
-                  <th className="px-4 py-3 text-left font-medium w-28" style={{ color: "var(--text-secondary)" }}>Category</th>
-                  <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Title</th>
-                  <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Device</th>
-                  <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>User</th>
-                  <th className="px-4 py-3 text-left font-medium" style={{ color: "var(--text-secondary)" }}>Created</th>
-                  {canEdit && (
-                    <th className="px-4 py-3 text-left font-medium w-24" style={{ color: "var(--text-secondary)" }} />
-                  )}
-                </tr>
-              </thead>
-              <tbody>
-                {notes.map((note, index) => (
-                  <tr
-                    key={note.id}
-                    onClick={() => navigate(`/equipment/notes/${note.id}`)}
-                    className="cursor-pointer"
-                    style={{
-                      borderBottom: index < notes.length - 1 ? "1px solid var(--border-primary)" : "none",
-                      backgroundColor: hoveredRow === note.id ? "var(--bg-card-hover)" : "transparent",
-                    }}
-                    onMouseEnter={() => setHoveredRow(note.id)}
-                    onMouseLeave={() => setHoveredRow(null)}
-                  >
-                    <td className="px-4 py-3">
-                      <span
-                        className="px-2 py-0.5 text-xs rounded-full"
-                        style={categoryStyle(note.category)}
-                      >
-                        {note.category || "general"}
-                      </span>
-                    </td>
-                    <td className="px-4 py-3 font-medium" style={{ color: "var(--text-heading)" }}>
-                      {note.title || "Untitled"}
-                    </td>
-                    <td className="px-4 py-3" style={{ color: "var(--text-primary)" }}>
-                      {note.device_name || "-"}
-                    </td>
-                    <td className="px-4 py-3" style={{ color: "var(--text-primary)" }}>
-                      {note.user_name || "-"}
-                    </td>
-                    <td className="px-4 py-3 text-xs" style={{ color: "var(--text-muted)" }}>
-                      {note.created_at || "-"}
-                    </td>
-                    {canEdit && (
-                      <td className="px-4 py-3">
-                        <div className="flex gap-2" onClick={(e) => e.stopPropagation()}>
-                          <button
-                            onClick={() => navigate(`/equipment/notes/${note.id}/edit`)}
-                            className="hover:opacity-80 text-xs cursor-pointer"
-                            style={{ color: "var(--text-link)" }}
-                          >
-                            Edit
-                          </button>
-                          <button
-                            onClick={() => setDeleteTarget(note)}
-                            className="hover:opacity-80 text-xs cursor-pointer"
-                            style={{ color: "var(--danger)" }}
-                          >
-                            Delete
-                          </button>
-                        </div>
-                      </td>
-                    )}
-                  </tr>
-                ))}
-              </tbody>
-            </table>
-          </div>
-        </div>
+        <>
+          {activeTab === "notes" && renderNotesTable(noteItems, false)}
+          {activeTab === "issues" && renderNotesTable(issueItems, true)}
+          {activeTab === "messages" && renderHelpdeskMessages()}
+        </>
       )}
 
       <ConfirmDialog

frontend/src/equipment/NotesPanel.jsx

@@ -4,10 +4,16 @@ import api from "../api/client";
 import { useAuth } from "../auth/AuthContext";
 import ConfirmDialog from "../components/ConfirmDialog";
 
+const NOTE_CATEGORIES = ["general", "maintenance", "installation", "other"];
+const ISSUE_CATEGORIES = ["issue", "action_item"];
+const ALL_CATEGORIES = ["general", "maintenance", "installation", "issue", "action_item", "other"];
+
 const categoryStyle = (cat) => {
   switch (cat) {
     case "issue":
       return { backgroundColor: "var(--danger-bg)", color: "var(--danger-text)" };
+    case "action_item":
+      return { backgroundColor: "var(--badge-blue-bg, rgba(59,130,246,0.15))", color: "var(--badge-blue-text, #3b82f6)" };
     case "maintenance":
       return { backgroundColor: "var(--warning-bg, rgba(245,158,11,0.15))", color: "var(--warning-text, #f59e0b)" };
     case "installation":
@@ -17,10 +23,24 @@ const categoryStyle = (cat) => {
   }
 };
 
-const CATEGORIES = ["general", "maintenance", "installation", "issue", "other"];
+const helpdeskTypeStyle = (type) => {
+  switch (type?.toLowerCase()) {
+    case "problem":
+      return { backgroundColor: "var(--danger-bg)", color: "var(--danger-text)" };
+    case "suggestion":
+      return { backgroundColor: "var(--badge-blue-bg, rgba(59,130,246,0.15))", color: "var(--badge-blue-text, #3b82f6)" };
+    case "question":
+      return { backgroundColor: "var(--warning-bg, rgba(245,158,11,0.15))", color: "var(--warning-text, #f59e0b)" };
+    default:
+      return { backgroundColor: "var(--bg-card-hover)", color: "var(--text-muted)" };
+  }
+};
+
+const formatLabel = (s) => s ? s.replace(/_/g, " ").replace(/\b\w/g, c => c.toUpperCase()) : "";
 
 export default function NotesPanel({ deviceId, userId }) {
   const [notes, setNotes] = useState([]);
+  const [helpdeskMessages, setHelpdeskMessages] = useState([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState("");
   const [deleteTarget, setDeleteTarget] = useState(null);
@@ -29,6 +49,7 @@ export default function NotesPanel({ deviceId, userId }) {
   const [content, setContent] = useState("");
   const [category, setCategory] = useState("general");
   const [saving, setSaving] = useState(false);
+  const [activeTab, setActiveTab] = useState("notes");
   const navigate = useNavigate();
   const { hasPermission } = useAuth();
   const canEdit = hasPermission("equipment", "edit");
@@ -50,8 +71,22 @@ export default function NotesPanel({ deviceId, userId }) {
     }
   };
 
+  const fetchHelpdesk = async () => {
+    try {
+      const params = new URLSearchParams();
+      if (deviceId) params.set("device_id", deviceId);
+      if (userId) params.set("user_id", userId);
+      const qs = params.toString();
+      const data = await api.get(`/helpdesk${qs ? `?${qs}` : ""}`);
+      setHelpdeskMessages(data.messages);
+    } catch {
+      // Silently fail
+    }
+  };
+
   useEffect(() => {
     fetchNotes();
+    fetchHelpdesk();
   }, [deviceId, userId]);
 
   const handleCreate = async (e) => {
@@ -90,22 +125,158 @@ export default function NotesPanel({ deviceId, userId }) {
     }
   };
 
+  const handleToggleStatus = async (note) => {
+    try {
+      const newStatus = note.status === "completed" ? "" : "completed";
+      await api.patch(`/equipment/notes/${note.id}/status`, { status: newStatus });
+      fetchNotes();
+    } catch (err) {
+      setError(err.message);
+    }
+  };
+
+  const handleToggleAcknowledged = async (msg) => {
+    try {
+      await api.patch(`/helpdesk/${msg.id}/acknowledge`);
+      fetchHelpdesk();
+    } catch (err) {
+      setError(err.message);
+    }
+  };
+
+  // Split notes
+  const noteItems = notes.filter(n => NOTE_CATEGORIES.includes(n.category));
+  const issueItems = notes.filter(n => ISSUE_CATEGORIES.includes(n.category));
+
+  const tabs = [
+    { key: "notes", label: "Notes", count: noteItems.length },
+    { key: "issues", label: "Issues", count: issueItems.length },
+    { key: "messages", label: "Messages", count: helpdeskMessages.length },
+  ];
+
+  const totalCount = notes.length + helpdeskMessages.length;
+
   const inputClass = "w-full px-3 py-2 rounded-md text-sm border";
 
+  const renderNoteItem = (note, showStatus = false) => (
+    <div
+      key={note.id}
+      className="p-3 rounded-md border cursor-pointer hover:opacity-90 transition-colors"
+      style={{
+        backgroundColor: "var(--bg-primary)",
+        borderColor: "var(--border-primary)",
+        opacity: note.status === "completed" ? 0.6 : 1,
+      }}
+      onClick={() => navigate(`/equipment/notes/${note.id}`)}
+    >
+      <div className="flex items-start justify-between gap-2">
+        <div className="flex items-start gap-2 flex-1 min-w-0">
+          {showStatus && (
+            <button
+              onClick={(e) => { e.stopPropagation(); handleToggleStatus(note); }}
+              className="w-5 h-5 rounded border-2 flex items-center justify-center cursor-pointer transition-colors shrink-0 mt-0.5"
+              style={{
+                borderColor: note.status === "completed" ? "var(--success-text)" : "var(--border-primary)",
+                backgroundColor: note.status === "completed" ? "var(--success-bg)" : "transparent",
+                color: "var(--success-text)",
+                fontSize: "0.7rem",
+              }}
+              title={note.status === "completed" ? "Mark as open" : "Mark as completed"}
+            >
+              {note.status === "completed" && "✓"}
+            </button>
+          )}
+          <div className="flex-1 min-w-0">
+            <div className="flex items-center gap-2 mb-1">
+              <span className="px-2 py-0.5 text-xs rounded-full shrink-0" style={categoryStyle(note.category)}>
+                {formatLabel(note.category)}
+              </span>
+              <span
+                className="text-sm font-medium truncate"
+                style={{
+                  color: "var(--text-heading)",
+                  textDecoration: note.status === "completed" ? "line-through" : "none",
+                }}
+              >
+                {note.title}
+              </span>
+            </div>
+            <p className="text-xs truncate" style={{ color: "var(--text-muted)" }}>{note.content}</p>
+            <p className="text-xs mt-1" style={{ color: "var(--text-muted)" }}>
+              {note.created_by && `${note.created_by} · `}{note.created_at}
+            </p>
+          </div>
+        </div>
+        {canEdit && (
+          <button
+            onClick={(e) => { e.stopPropagation(); setDeleteTarget(note); }}
+            className="text-xs hover:opacity-80 shrink-0 cursor-pointer"
+            style={{ color: "var(--danger)" }}
+          >
+            Delete
+          </button>
+        )}
+      </div>
+    </div>
+  );
+
+  const renderHelpdeskItem = (msg) => (
+    <div
+      key={msg.id}
+      className="p-3 rounded-md border transition-colors"
+      style={{
+        backgroundColor: "var(--bg-primary)",
+        borderColor: "var(--border-primary)",
+        opacity: msg.acknowledged ? 0.6 : 1,
+      }}
+    >
+      <div className="flex items-start justify-between gap-2">
+        <div className="flex items-start gap-2 flex-1 min-w-0">
+          {canEdit && (
+            <button
+              onClick={() => handleToggleAcknowledged(msg)}
+              className="w-5 h-5 rounded border-2 flex items-center justify-center cursor-pointer transition-colors shrink-0 mt-0.5"
+              style={{
+                borderColor: msg.acknowledged ? "var(--success-text)" : "var(--border-primary)",
+                backgroundColor: msg.acknowledged ? "var(--success-bg)" : "transparent",
+                color: "var(--success-text)",
+                fontSize: "0.7rem",
+              }}
+              title={msg.acknowledged ? `Acknowledged by ${msg.acknowledged_by}` : "Mark as acknowledged"}
+            >
+              {msg.acknowledged && "✓"}
+            </button>
+          )}
+          <div className="flex-1 min-w-0">
+            <div className="flex items-center gap-2 mb-1">
+              <span className="px-2 py-0.5 text-xs rounded-full shrink-0" style={helpdeskTypeStyle(msg.type)}>
+                {msg.type || "Other"}
+              </span>
+              <span className="text-sm font-medium truncate" style={{ color: "var(--text-heading)" }}>
+                {msg.subject || "No subject"}
+              </span>
+            </div>
+            <p className="text-xs truncate" style={{ color: "var(--text-muted)" }}>{msg.message}</p>
+            <p className="text-xs mt-1" style={{ color: "var(--text-muted)" }}>
+              {msg.sender_name && `${msg.sender_name} · `}{msg.phone && `${msg.phone} · `}{msg.date_sent}
+            </p>
+          </div>
+        </div>
+      </div>
+    </div>
+  );
+
   return (
     <section
       className="rounded-lg border p-6"
       style={{ backgroundColor: "var(--bg-card)", borderColor: "var(--border-primary)" }}
     >
-      <div className="flex items-center justify-between mb-4">
-        <h2
-          className="text-lg font-semibold"
-          style={{ color: "var(--text-heading)" }}
-        >
-          Notes ({notes.length})
+      <div className="flex items-center justify-between mb-3">
+        <h2 className="text-lg font-semibold" style={{ color: "var(--text-heading)" }}>
+          Issues & Notes ({totalCount})
         </h2>
         <div className="flex gap-2">
-          {canEdit && (
+          {canEdit && activeTab !== "messages" && (
             <button
               onClick={() => setShowForm(!showForm)}
               className="px-3 py-1.5 text-xs rounded-md hover:opacity-90 transition-colors cursor-pointer"
@@ -129,20 +300,34 @@ export default function NotesPanel({ deviceId, userId }) {
         </div>
       </div>
 
+      {/* Compact tabs */}
+      <div className="flex gap-1 mb-4 border-b" style={{ borderColor: "var(--border-primary)" }}>
+        {tabs.map((tab) => (
+          <button
+            key={tab.key}
+            onClick={() => setActiveTab(tab.key)}
+            className="px-3 py-2 text-xs font-medium transition-colors cursor-pointer"
+            style={{
+              color: activeTab === tab.key ? "var(--accent)" : "var(--text-muted)",
+              borderBottom: activeTab === tab.key ? "2px solid var(--accent)" : "2px solid transparent",
+              marginBottom: "-1px",
+            }}
+          >
+            {tab.label} ({tab.count})
+          </button>
+        ))}
+      </div>
+
       {error && (
         <div
           className="text-sm rounded-md p-3 mb-4 border"
-          style={{
-            backgroundColor: "var(--danger-bg)",
-            borderColor: "var(--danger)",
-            color: "var(--danger-text)",
-          }}
+          style={{ backgroundColor: "var(--danger-bg)", borderColor: "var(--danger)", color: "var(--danger-text)" }}
         >
           {error}
         </div>
       )}
 
-      {showForm && (
+      {showForm && activeTab !== "messages" && (
         <form onSubmit={handleCreate} className="mb-4 p-4 rounded-md border" style={{ backgroundColor: "var(--bg-primary)", borderColor: "var(--border-primary)" }}>
           <div className="space-y-3">
             <div className="flex gap-3">
@@ -154,27 +339,17 @@ export default function NotesPanel({ deviceId, userId }) {
                   onChange={(e) => setTitle(e.target.value)}
                   placeholder="Note title"
                   className={inputClass}
-                  style={{
-                    backgroundColor: "var(--bg-card)",
-                    color: "var(--text-primary)",
-                    borderColor: "var(--border-primary)",
-                  }}
+                  style={{ backgroundColor: "var(--bg-card)", color: "var(--text-primary)", borderColor: "var(--border-primary)" }}
                 />
               </div>
               <select
                 value={category}
                 onChange={(e) => setCategory(e.target.value)}
                 className="px-3 py-2 rounded-md text-sm border"
-                style={{
-                  backgroundColor: "var(--bg-card)",
-                  color: "var(--text-primary)",
-                  borderColor: "var(--border-primary)",
-                }}
+                style={{ backgroundColor: "var(--bg-card)", color: "var(--text-primary)", borderColor: "var(--border-primary)" }}
               >
-                {CATEGORIES.map((c) => (
-                  <option key={c} value={c}>
-                    {c.charAt(0).toUpperCase() + c.slice(1)}
-                  </option>
+                {ALL_CATEGORIES.map((c) => (
+                  <option key={c} value={c}>{formatLabel(c)}</option>
                 ))}
               </select>
             </div>
@@ -185,12 +360,7 @@ export default function NotesPanel({ deviceId, userId }) {
               rows={3}
               placeholder="Note content..."
               className={inputClass}
-              style={{
-                backgroundColor: "var(--bg-card)",
-                color: "var(--text-primary)",
-                borderColor: "var(--border-primary)",
-                resize: "vertical",
-              }}
+              style={{ backgroundColor: "var(--bg-card)", color: "var(--text-primary)", borderColor: "var(--border-primary)", resize: "vertical" }}
             />
             <div className="flex justify-end">
               <button
@@ -208,55 +378,30 @@ export default function NotesPanel({ deviceId, userId }) {
 
       {loading ? (
         <p className="text-sm py-4 text-center" style={{ color: "var(--text-muted)" }}>Loading...</p>
-      ) : notes.length === 0 ? (
-        <p className="text-sm" style={{ color: "var(--text-muted)" }}>
-          No notes yet.
-        </p>
       ) : (
-        <div className="space-y-2">
-          {notes.map((note) => (
-            <div
-              key={note.id}
-              className="p-3 rounded-md border cursor-pointer hover:opacity-90 transition-colors"
-              style={{ backgroundColor: "var(--bg-primary)", borderColor: "var(--border-primary)" }}
-              onClick={() => navigate(`/equipment/notes/${note.id}`)}
-            >
-              <div className="flex items-start justify-between gap-2">
-                <div className="flex-1 min-w-0">
-                  <div className="flex items-center gap-2 mb-1">
-                    <span
-                      className="px-2 py-0.5 text-xs rounded-full shrink-0"
-                      style={categoryStyle(note.category)}
-                    >
-                      {note.category}
-                    </span>
-                    <span className="text-sm font-medium truncate" style={{ color: "var(--text-heading)" }}>
-                      {note.title}
-                    </span>
-                  </div>
-                  <p className="text-xs truncate" style={{ color: "var(--text-muted)" }}>
-                    {note.content}
-                  </p>
-                  <p className="text-xs mt-1" style={{ color: "var(--text-muted)" }}>
-                    {note.created_by && `${note.created_by} · `}{note.created_at}
-                  </p>
-                </div>
-                {canEdit && (
-                  <button
-                    onClick={(e) => {
-                      e.stopPropagation();
-                      setDeleteTarget(note);
-                    }}
-                    className="text-xs hover:opacity-80 shrink-0 cursor-pointer"
-                    style={{ color: "var(--danger)" }}
-                  >
-                    Delete
-                  </button>
-                )}
-              </div>
-            </div>
-          ))}
-        </div>
+        <>
+          {activeTab === "notes" && (
+            noteItems.length === 0 ? (
+              <p className="text-sm" style={{ color: "var(--text-muted)" }}>No notes yet.</p>
+            ) : (
+              <div className="space-y-2">{noteItems.map(n => renderNoteItem(n, false))}</div>
+            )
+          )}
+          {activeTab === "issues" && (
+            issueItems.length === 0 ? (
+              <p className="text-sm" style={{ color: "var(--text-muted)" }}>No issues or action items.</p>
+            ) : (
+              <div className="space-y-2">{issueItems.map(n => renderNoteItem(n, true))}</div>
+            )
+          )}
+          {activeTab === "messages" && (
+            helpdeskMessages.length === 0 ? (
+              <p className="text-sm" style={{ color: "var(--text-muted)" }}>No client messages.</p>
+            ) : (
+              <div className="space-y-2">{helpdeskMessages.map(renderHelpdeskItem)}</div>
+            )
+          )}
+        </>
       )}
 
       <ConfirmDialog

frontend/src/layout/Sidebar.jsx

@@ -23,7 +23,7 @@ const navItems = [
       { to: "/mqtt/logs", label: "Logs" },
     ],
   },
-  { to: "/equipment/notes", label: "Equipment Notes", permission: "equipment" },
+  { to: "/equipment/notes", label: "Issues and Notes", permission: "equipment" },
 ];
 
 const linkClass = (isActive, locked) =>

frontend/src/settings/StaffDetail.jsx

@@ -15,7 +15,7 @@ const SECTIONS = [
   { key: "melodies", label: "Melodies" },
   { key: "devices", label: "Devices" },
   { key: "app_users", label: "App Users" },
-  { key: "equipment", label: "Equipment Notes" },
+  { key: "equipment", label: "Issues and Notes" },
 ];
 
 const ACTIONS = ["view", "add", "edit", "delete"];

frontend/src/settings/StaffForm.jsx

@@ -7,7 +7,7 @@ const SECTIONS = [
   { key: "melodies", label: "Melodies" },
   { key: "devices", label: "Devices" },
   { key: "app_users", label: "App Users" },
-  { key: "equipment", label: "Equipment Notes" },
+  { key: "equipment", label: "Issues and Notes" },
 ];
 
 const ACTIONS = ["view", "add", "edit", "delete"];

frontend/src/users/UserDetail.jsx

@@ -1,4 +1,4 @@
-import { useState, useEffect } from "react";
+import { useState, useEffect, useRef } from "react";
 import { useParams, useNavigate } from "react-router-dom";
 import api from "../api/client";
 import { useAuth } from "../auth/AuthContext";
@@ -37,6 +37,8 @@ export default function UserDetail() {
   const [assigningDevice, setAssigningDevice] = useState(false);
   const [selectedDeviceId, setSelectedDeviceId] = useState("");
   const [showAssignPanel, setShowAssignPanel] = useState(false);
+  const [uploadingPhoto, setUploadingPhoto] = useState(false);
+  const photoInputRef = useRef(null);
 
   useEffect(() => {
     loadData();
@@ -126,6 +128,22 @@ export default function UserDetail() {
     loadAllDevices();
   };
 
+  const handlePhotoUpload = async (e) => {
+    const file = e.target.files?.[0];
+    if (!file) return;
+    setUploadingPhoto(true);
+    setError("");
+    try {
+      const result = await api.upload(`/users/${id}/photo`, file);
+      setUser((prev) => ({ ...prev, photo_url: result.photo_url }));
+    } catch (err) {
+      setError(err.message);
+    } finally {
+      setUploadingPhoto(false);
+      if (photoInputRef.current) photoInputRef.current.value = "";
+    }
+  };
+
   if (loading) {
     return (
       <div className="text-center py-8" style={{ color: "var(--text-muted)" }}>
@@ -247,33 +265,77 @@ export default function UserDetail() {
             >
               Account Information
             </h2>
-            <dl className="grid grid-cols-2 md:grid-cols-3 gap-4">
-              <Field label="Document ID">
-                <span className="font-mono text-xs" style={{ color: "var(--text-muted)" }}>
-                  {user.id}
-                </span>
-              </Field>
-              <Field label="UID">
-                <span className="font-mono text-xs">{user.uid}</span>
-              </Field>
-              <Field label="Status">
-                <span
-                  className="px-2 py-0.5 text-xs rounded-full"
-                  style={
-                    isBlocked
-                      ? { backgroundColor: "var(--danger-bg)", color: "var(--danger-text)" }
-                      : user.status === "active"
-                      ? { backgroundColor: "var(--success-bg)", color: "var(--success-text)" }
-                      : { backgroundColor: "var(--bg-card-hover)", color: "var(--text-muted)" }
-                  }
+            <div style={{ display: "flex", gap: "1.5rem" }}>
+              {/* Profile Photo */}
+              <div className="shrink-0" style={{ display: "flex", flexDirection: "column", alignItems: "center", gap: "0.5rem" }}>
+                <div
+                  className="relative rounded-full overflow-hidden"
+                  style={{ width: 80, height: 80, backgroundColor: "var(--bg-card-hover)" }}
                 >
-                  {user.status || "unknown"}
-                </span>
-              </Field>
-              <Field label="Email">{user.email}</Field>
-              <Field label="Phone">{user.phone_number}</Field>
-              <Field label="Title">{user.userTitle}</Field>
-            </dl>
+                  {user.photo_url ? (
+                    <img
+                      src={user.photo_url}
+                      alt={user.display_name || "User"}
+                      style={{ width: "100%", height: "100%", objectFit: "cover" }}
+                    />
+                  ) : (
+                    <div
+                      className="w-full h-full flex items-center justify-center text-2xl font-bold"
+                      style={{ color: "var(--text-muted)" }}
+                    >
+                      {(user.display_name || user.email || "?").charAt(0).toUpperCase()}
+                    </div>
+                  )}
+                </div>
+                {canEdit && (
+                  <>
+                    <button
+                      onClick={() => photoInputRef.current?.click()}
+                      disabled={uploadingPhoto}
+                      className="text-xs hover:opacity-80 cursor-pointer transition-colors"
+                      style={{ color: "var(--text-link)" }}
+                    >
+                      {uploadingPhoto ? "Uploading..." : "Change Photo"}
+                    </button>
+                    <input
+                      ref={photoInputRef}
+                      type="file"
+                      accept="image/*"
+                      onChange={handlePhotoUpload}
+                      style={{ display: "none" }}
+                    />
+                  </>
+                )}
+              </div>
+              {/* Fields */}
+              <dl className="grid grid-cols-2 md:grid-cols-3 gap-4 flex-1">
+                <Field label="Document ID">
+                  <span className="font-mono text-xs" style={{ color: "var(--text-muted)" }}>
+                    {user.id}
+                  </span>
+                </Field>
+                <Field label="UID">
+                  <span className="font-mono text-xs">{user.uid}</span>
+                </Field>
+                <Field label="Status">
+                  <span
+                    className="px-2 py-0.5 text-xs rounded-full"
+                    style={
+                      isBlocked
+                        ? { backgroundColor: "var(--danger-bg)", color: "var(--danger-text)" }
+                        : user.status === "active"
+                        ? { backgroundColor: "var(--success-bg)", color: "var(--success-text)" }
+                        : { backgroundColor: "var(--bg-card-hover)", color: "var(--text-muted)" }
+                    }
+                  >
+                    {user.status || "unknown"}
+                  </span>
+                </Field>
+                <Field label="Email">{user.email}</Field>
+                <Field label="Phone">{user.phone_number}</Field>
+                <Field label="Title">{user.userTitle}</Field>
+              </dl>
+            </div>
           </section>
 
           {/* Profile */}
@@ -289,7 +351,6 @@ export default function UserDetail() {
             </h2>
             <dl className="grid grid-cols-1 gap-4">
               <Field label="Bio">{user.bio}</Field>
-              <Field label="Photo URL">{user.photo_url}</Field>
             </dl>
           </section>
 
@@ -475,7 +536,7 @@ export default function UserDetail() {
             )}
           </section>
 
-          {/* Equipment Notes */}
+          {/* Issues and Notes */}
           <NotesPanel userId={id} />
         </div>
       </div>