import { useState, useEffect, useRef } from "react";
import { useNavigate } from "react-router-dom";
import api from "../../../api/client";
import { CommTypeIconBadge, CommDirectionIcon } from "../../components/CommIcons";
import { REL_STATUS_LABELS, REL_STATUS_STYLES, OrderStatusChip, fmtDate } from "./shared";

import clientIcon      from "../../../assets/customer-status/client.svg?raw";
import inactiveIcon    from "../../../assets/customer-status/inactive.svg?raw";
import churnedIcon     from "../../../assets/customer-status/churned.svg?raw";
import exclamationIcon from "../../../assets/customer-status/exclamation.svg?raw";
import wrenchIcon      from "../../../assets/customer-status/wrench.svg?raw";
import orderIcon       from "../../../assets/customer-status/order.svg?raw";

const LANGUAGE_LABELS = {
  af:"Afrikaans",sq:"Albanian",am:"Amharic",ar:"Arabic",hy:"Armenian",az:"Azerbaijani",
  eu:"Basque",be:"Belarusian",bn:"Bengali",bs:"Bosnian",bg:"Bulgarian",ca:"Catalan",
  zh:"Chinese",hr:"Croatian",cs:"Czech",da:"Danish",nl:"Dutch",en:"English",
  et:"Estonian",fi:"Finnish",fr:"French",ka:"Georgian",de:"German",el:"Greek",
  gu:"Gujarati",he:"Hebrew",hi:"Hindi",hu:"Hungarian",id:"Indonesian",it:"Italian",
  ja:"Japanese",kn:"Kannada",kk:"Kazakh",ko:"Korean",lv:"Latvian",lt:"Lithuanian",
  mk:"Macedonian",ms:"Malay",ml:"Malayalam",mt:"Maltese",mr:"Marathi",mn:"Mongolian",
  ne:"Nepali",no:"Norwegian",fa:"Persian",pl:"Polish",pt:"Portuguese",pa:"Punjabi",
  ro:"Romanian",ru:"Russian",sr:"Serbian",si:"Sinhala",sk:"Slovak",sl:"Slovenian",
  es:"Spanish",sw:"Swahili",sv:"Swedish",tl:"Tagalog",ta:"Tamil",te:"Telugu",
  th:"Thai",tr:"Turkish",uk:"Ukrainian",ur:"Urdu",uz:"Uzbek",vi:"Vietnamese",
  cy:"Welsh",yi:"Yiddish",zu:"Zulu",
};

const CONTACT_TYPE_ICONS = { email:"📧", phone:"📞", whatsapp:"💬", other:"🔗" };

const COMM_TYPE_LABELS = {
  email:"e-mail", whatsapp:"whatsapp", call:"phonecall", sms:"sms", note:"note", in_person:"in person",
};

const labelStyle = { fontSize: 11, fontWeight: 600, color: "var(--text-muted)", textTransform: "uppercase", letterSpacing: "0.06em", marginBottom: 4 };

function AddressField({ loc }) {
  if (!loc) return null;
  const parts = [loc.address, loc.city, loc.postal_code, loc.region, loc.country].filter(Boolean);
  if (!parts.length) return null;
  return (
    <div style={{ minWidth: 0 }}>
      <div style={labelStyle}>Address</div>
      <div style={{ fontSize: 14, color: "var(--text-primary)", whiteSpace: "nowrap" }}>{parts.join(", ")}</div>
    </div>
  );
}

function TagsField({ tags }) {
  if (!tags || !tags.length) return null;
  return (
    <div style={{ minWidth: 0 }}>
      <div style={labelStyle}>Tags</div>
      <div style={{ display: "flex", flexWrap: "nowrap", gap: 4, overflow: "hidden" }}>
        {tags.map((tag) => (
          <span key={tag} className="px-2 py-0.5 text-xs rounded-full"
            style={{ backgroundColor: "var(--bg-card-hover)", color: "var(--text-secondary)", whiteSpace: "nowrap" }}>
            {tag}
          </span>
        ))}
      </div>
    </div>
  );
}

// Verbose description per relationship status
const REL_STATUS_DESCRIPTIONS = {
  lead:     "This contact is a potential new lead. No active engagement yet.",
  prospect: "Actively engaged — exploring possibilities before a formal order.",
  active:   "Active customer with ongoing or recent commercial activity.",
  inactive: "No recent engagement. May need a follow-up to re-activate.",
  churned:  "Customer has disengaged. Orders declined or no activity for a long period.",
};

// Icon per relationship status (same logic as CustomerList resolveStatusIcon base cases)
const REL_STATUS_ICONS = {
  lead:     clientIcon,
  prospect: clientIcon,
  active:   clientIcon,
  inactive: inactiveIcon,
  churned:  churnedIcon,
};

// Status badge: shows current status + gear icon to open inline change dropdown
function RelStatusSelector({ customer, onUpdated, canEdit }) {
  const statuses = ["lead", "prospect", "active", "inactive", "churned"];
  const current = customer.relationship_status || "lead";
  const [open, setOpen] = useState(false);
  const ref = useRef(null);

  useEffect(() => {
    const handler = (e) => { if (ref.current && !ref.current.contains(e.target)) setOpen(false); };
    document.addEventListener("mousedown", handler);
    return () => document.removeEventListener("mousedown", handler);
  }, []);

  const handleClick = async (status) => {
    if (!canEdit || status === current) return;
    setOpen(false);
    try {
      const updated = await api.patch(`/crm/customers/${customer.id}/relationship-status`, { status });
      onUpdated(updated);
    } catch (err) {
      alert(err.message);
    }
  };

  const st = REL_STATUS_STYLES[current] || REL_STATUS_STYLES.lead;
  const icon = REL_STATUS_ICONS[current];
  const description = REL_STATUS_DESCRIPTIONS[current] || "";

  ensureShimmer();
  const shimmerGradient = `linear-gradient(120deg, ${st.border}44 0%, ${st.border}cc 40%, ${st.border}ff 50%, ${st.border}cc 60%, ${st.border}44 100%)`;

  return (
    <div style={{ position: "relative", flex: 1, minWidth: 0 }} ref={ref}>
      <button
        type="button"
        onClick={() => canEdit && setOpen((v) => !v)}
        className="crm-shimmer-card"
        style={{
          "--crm-shimmer-gradient": shimmerGradient,
          display: "flex", alignItems: "center", gap: 14,
          padding: "14px 18px", borderRadius: 10,
          border: `1.5px solid ${st.border}`,
          backgroundColor: st.bg,
          color: st.color,
          cursor: canEdit ? "pointer" : "default",
          width: "100%",
          textAlign: "left",
          boxShadow: `0 0 16px ${st.border}33`,
          transition: "box-shadow 0.2s",
          position: "relative", zIndex: 0,
        }}
      >
        {/* Icon */}
        {icon && renderMaskedIconOv(icon, st.color, 28)}
        {/* Text block */}
        <div style={{ flex: 1, minWidth: 0 }}>
          <div style={{ display: "flex", alignItems: "center", gap: 8 }}>
            <span style={{ fontSize: 10, fontWeight: 700, opacity: 0.6, textTransform: "uppercase", letterSpacing: "0.08em" }}>Customer Status</span>
          </div>
          <div style={{ fontSize: 16, fontWeight: 800, marginTop: 1, letterSpacing: "0.01em" }}>{REL_STATUS_LABELS[current] || current}</div>
          <div style={{ fontSize: 11, fontWeight: 400, opacity: 0.7, marginTop: 3, lineHeight: 1.4 }}>{description}</div>
        </div>
        {canEdit && (
          <svg width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" style={{ opacity: 0.5, flexShrink: 0, alignSelf: "flex-start", marginTop: 2 }}>
            <circle cx="12" cy="12" r="3"/><path d="M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 0 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 0 1-2.83-2.83l.06-.06A1.65 1.65 0 0 0 4.68 15a1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 0 1 2.83-2.83l.06.06A1.65 1.65 0 0 0 9 4.68a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 0 1 2.83 2.83l-.06.06A1.65 1.65 0 0 0 19.4 9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z"/>
          </svg>
        )}
      </button>
      {open && (
        <div style={{
          position: "absolute", top: "calc(100% + 6px)", left: 0, zIndex: 30,
          backgroundColor: "var(--bg-card)", border: "1px solid var(--border-primary)",
          borderRadius: 8, minWidth: 160, boxShadow: "0 8px 24px rgba(0,0,0,0.18)", overflow: "hidden",
        }}>
          {statuses.map((s) => {
            const sst = REL_STATUS_STYLES[s] || {};
            const isActive = s === current;
            return (
              <button key={s} type="button" onClick={() => handleClick(s)}
                style={{
                  display: "block", width: "100%", textAlign: "left",
                  padding: "9px 16px", fontSize: 13, fontWeight: isActive ? 700 : 400,
                  cursor: "pointer", background: "none", border: "none",
                  color: isActive ? sst.color : "var(--text-primary)",
                  backgroundColor: isActive ? sst.bg : "transparent",
                }}
                onMouseEnter={(e) => { if (!isActive) e.currentTarget.style.backgroundColor = "var(--bg-card-hover)"; }}
                onMouseLeave={(e) => { if (!isActive) e.currentTarget.style.backgroundColor = "transparent"; }}
              >
                {REL_STATUS_LABELS[s]}
              </button>
            );
          })}
        </div>
      )}
    </div>
  );
}

const STAT_CARD_STYLES = {
  issue:   { bg: "var(--crm-issue-active-bg,rgba(224,53,53,0.12))",   color: "var(--crm-issue-active-text)",   border: "rgba(224,53,53,0.35)" },
  support: { bg: "var(--crm-support-active-bg,rgba(247,103,7,0.12))", color: "var(--crm-support-active-text)", border: "rgba(247,103,7,0.35)" },
  order:   { bg: "var(--badge-blue-bg,rgba(59,130,246,0.12))",        color: "var(--badge-blue-text)",          border: "rgba(59,130,246,0.35)" },
};

const STAT_ICONS = {
  issue:   exclamationIcon,
  support: wrenchIcon,
  order:   orderIcon,
};

const STAT_LABELS = {
  issue:   "Open Issues",
  support: "Support Assists",
  order:   "Open Orders",
};

// Shared shimmer keyframes injected once
let _shimmerInjected = false;
function ensureShimmer() {
  if (_shimmerInjected) return;
  _shimmerInjected = true;
  const style = document.createElement("style");
  style.textContent = `
    @keyframes crm-border-shimmer {
      0%   { background-position: 0% 50%; }
      50%  { background-position: 100% 50%; }
      100% { background-position: 0% 50%; }
    }
    .crm-shimmer-card {
      position: relative;
      border-radius: 10px;
      overflow: visible;
    }
    .crm-shimmer-card::before {
      content: "";
      position: absolute;
      inset: -1.5px;
      border-radius: 11px;
      padding: 1.5px;
      background: var(--crm-shimmer-gradient);
      background-size: 200% 200%;
      animation: crm-border-shimmer 3s ease infinite;
      -webkit-mask: linear-gradient(#fff 0 0) content-box, linear-gradient(#fff 0 0);
      -webkit-mask-composite: xor;
      mask-composite: exclude;
      pointer-events: none;
      z-index: 0;
    }
  `;
  document.head.appendChild(style);
}

function renderMaskedIconOv(icon, color, size = 16) {
  const svgMarkup = icon
    .replace(/<\?xml[\s\S]*?\?>/gi, "")
    .replace(/<!DOCTYPE[\s\S]*?>/gi, "")
    .replace(/<!--[\s\S]*?-->/g, "")
    .replace(
      /<svg\b([^>]*)>/i,
      `<svg$1 width="${size}" height="${size}" style="display:block;width:${size}px;height:${size}px;color:${color};fill:currentColor;">`,
    );
  return (
    <span style={{ width: size, height: size, display: "inline-flex", alignItems: "center", justifyContent: "center", flexShrink: 0 }}
      dangerouslySetInnerHTML={{ __html: svgMarkup }} />
  );
}

// Stat card — mirrors the status hero layout exactly so all cards share the same height
function StatCard({ count, onClick, type }) {
  ensureShimmer();
  const s = STAT_CARD_STYLES[type] || {};
  const icon = STAT_ICONS[type];
  const label = STAT_LABELS[type] || type;
  const shimmerGradient = `linear-gradient(120deg, ${s.border}44 0%, ${s.border}cc 40%, ${s.border}ff 50%, ${s.border}cc 60%, ${s.border}44 100%)`;

  return (
    <button
      type="button"
      onClick={onClick}
      className="crm-shimmer-card"
      style={{
        "--crm-shimmer-gradient": shimmerGradient,
        display: "flex", alignItems: "center", gap: 12,
        padding: "14px 18px",
        border: `1.5px solid ${s.border}`,
        borderRadius: 10,
        backgroundColor: s.bg,
        color: s.color,
        cursor: "pointer",
        flexShrink: 0,
        whiteSpace: "nowrap",
        transition: "box-shadow 0.2s",
        boxShadow: `0 0 14px ${s.border}33`,
        position: "relative", zIndex: 0,
        textAlign: "left",
      }}
      onMouseEnter={(e) => { e.currentTarget.style.boxShadow = `0 0 22px ${s.border}55`; }}
      onMouseLeave={(e) => { e.currentTarget.style.boxShadow = `0 0 14px ${s.border}33`; }}
    >
      {icon && renderMaskedIconOv(icon, s.color, 28)}
      <div>
        <div style={{ fontSize: 10, fontWeight: 700, opacity: 0.6, textTransform: "uppercase", letterSpacing: "0.08em" }}>{label}</div>
        <div style={{ fontSize: 22, fontWeight: 800, lineHeight: 1.1, marginTop: 1 }}>{count}</div>
      </div>
    </button>
  );
}

// Modal to show full note text — also doubles as quick-edit modal
function NoteExpandModal({ note, noteIndex, onClose, canEdit, onSaveEdit, startEditing }) {
  const [editing, setEditing] = useState(!!startEditing);
  const [editText, setEditText] = useState(note.text);
  const [saving, setSaving] = useState(false);

  const handleSave = async () => {
    if (!editText.trim()) return;
    setSaving(true);
    try {
      await onSaveEdit(noteIndex, editText.trim());
      onClose();
    } catch (err) {
      alert(err.message);
    } finally {
      setSaving(false);
    }
  };

  return (
    <div
      style={{ position: "fixed", inset: 0, backgroundColor: "rgba(0,0,0,0.55)", display: "flex", alignItems: "center", justifyContent: "center", zIndex: 1200 }}
      onClick={onClose}
    >
      <div
        style={{ backgroundColor: "var(--bg-card)", borderRadius: 10, padding: 20, maxWidth: 480, width: "90%", border: "1px solid var(--border-primary)", maxHeight: "80vh", overflowY: "auto" }}
        onClick={(e) => e.stopPropagation()}
      >
        {editing ? (
          <>
            <textarea
              autoFocus
              rows={8}
              value={editText}
              onChange={(e) => setEditText(e.target.value)}
              style={{ width: "100%", fontSize: 14, backgroundColor: "var(--bg-input)", border: "1px solid var(--border-primary)", borderRadius: 6, padding: "8px 10px", color: "var(--text-primary)", resize: "vertical", lineHeight: 1.6 }}
            />
            <div style={{ display: "flex", gap: 8, justifyContent: "flex-end", marginTop: 12 }}>
              <button type="button" onClick={() => { setEditing(false); setEditText(note.text); }}
                style={{ fontSize: 13, padding: "5px 14px", borderRadius: 6, border: "1px solid var(--border-primary)", backgroundColor: "transparent", color: "var(--text-muted)", cursor: "pointer" }}>
                Cancel
              </button>
              <button type="button" onClick={handleSave} disabled={saving || !editText.trim()}
                style={{ fontSize: 13, fontWeight: 600, padding: "5px 16px", borderRadius: 6, border: "none", backgroundColor: "var(--btn-primary)", color: "#fff", cursor: "pointer", opacity: saving ? 0.6 : 1 }}>
                {saving ? "Saving..." : "Save"}
              </button>
            </div>
          </>
        ) : (
          <>
            <p style={{ fontSize: 14, color: "var(--text-primary)", whiteSpace: "pre-wrap", lineHeight: 1.6, marginBottom: 12 }}>{note.text}</p>
            <p style={{ fontSize: 12, color: "var(--text-muted)" }}>{note.by} · {note.at ? new Date(note.at).toLocaleDateString() : ""}</p>
            <div style={{ display: "flex", gap: 8, justifyContent: "flex-end", marginTop: 14 }}>
              {canEdit && (
                <button type="button" onClick={() => setEditing(true)}
                  style={{ fontSize: 13, padding: "5px 14px", borderRadius: 6, border: "1px solid var(--border-primary)", backgroundColor: "transparent", color: "var(--accent)", cursor: "pointer" }}>
                  Edit
                </button>
              )}
              <button type="button" onClick={onClose}
                style={{ fontSize: 13, padding: "5px 16px", borderRadius: 6, border: "1px solid var(--border-primary)", backgroundColor: "transparent", color: "var(--text-secondary)", cursor: "pointer" }}>
                Close
              </button>
            </div>
          </>
        )}
      </div>
    </div>
  );
}

// Single note card with 3-line clamp, hover edit button, whole-card click to expand
function NoteCard({ note, noteIndex, onExpand, canEdit }) {
  const [hovered, setHovered] = useState(false);
  const isTruncated = note.text.length > 180 || (note.text.match(/\n/g) || []).length >= 3;

  return (
    <div
      className="px-3 py-2 rounded-md text-sm"
      style={{ backgroundColor: "var(--bg-primary)", position: "relative", cursor: "pointer" }}
      onClick={() => onExpand(note, noteIndex)}
      onMouseEnter={() => setHovered(true)}
      onMouseLeave={() => setHovered(false)}
    >
      {/* Quick-edit button on hover */}
      {canEdit && hovered && (
        <button
          type="button"
          onClick={(e) => { e.stopPropagation(); onExpand(note, noteIndex, true); }}
          style={{
            position: "absolute", top: 6, right: 6,
            fontSize: 10, fontWeight: 600,
            padding: "2px 8px", borderRadius: 4,
            border: "1px solid var(--border-primary)",
            backgroundColor: "var(--bg-card)",
            color: "var(--accent)",
            cursor: "pointer",
          }}
        >
          Edit
        </button>
      )}
      <p style={{
        color: "var(--text-primary)",
        whiteSpace: "pre-wrap",
        display: "-webkit-box",
        WebkitLineClamp: 3,
        WebkitBoxOrient: "vertical",
        overflow: "hidden",
        paddingRight: canEdit ? 40 : 0,
      }}>
        {note.text}
      </p>
      {isTruncated && (
        <span style={{ fontSize: 11, color: "var(--accent)", marginTop: 4, display: "block" }}>
          (click to expand...)
        </span>
      )}
      <p className="text-xs mt-1" style={{ color: "var(--text-muted)" }}>
        {note.by} · {note.at ? new Date(note.at).toLocaleDateString() : ""}
      </p>
    </div>
  );
}

export default function OverviewTab({
  customer,
  orders,
  comms,
  latestQuotations,
  allDevices,
  canEdit,
  onCustomerUpdated,
  onTabChange,
  onExpandComm,
  user,
}) {
  const navigate = useNavigate();
  const loc = customer.location || {};

  // Responsive notes columns
  const [winWidth, setWinWidth] = useState(window.innerWidth);
  useEffect(() => {
    const handler = () => setWinWidth(window.innerWidth);
    window.addEventListener("resize", handler);
    return () => window.removeEventListener("resize", handler);
  }, []);
  const notesCols = winWidth >= 2000 ? 3 : winWidth >= 1100 ? 2 : 1;

  // Note expand/edit modal: { note, index, startEditing }
  const [expandedNote, setExpandedNote] = useState(null);

  // Add-note inline state
  const [showAddNote, setShowAddNote] = useState(false);
  const [newNoteText, setNewNoteText] = useState("");
  const [savingNote, setSavingNote] = useState(false);

  // Stat counts
  const summary = customer.crm_summary || {};
  const openIssues = (summary.active_issues_count || 0);
  const supportInquiries = (summary.active_support_count || 0);
  const openOrders = orders.filter((o) => !["declined", "complete"].includes(o.status)).length;

  const handleAddNote = async () => {
    if (!newNoteText.trim()) return;
    setSavingNote(true);
    try {
      const newNote = {
        text: newNoteText.trim(),
        by: user?.name || "Staff",
        at: new Date().toISOString(),
      };
      const updated = await api.put(`/crm/customers/${customer.id}`, {
        notes: [...(customer.notes || []), newNote],
      });
      onCustomerUpdated(updated);
      setNewNoteText("");
      setShowAddNote(false);
    } catch (err) {
      alert(err.message);
    } finally {
      setSavingNote(false);
    }
  };

  const handleEditNote = async (index, newText) => {
    const updatedNotes = (customer.notes || []).map((n, i) =>
      i === index ? { ...n, text: newText, by: user?.name || n.by, at: new Date().toISOString() } : n
    );
    const updated = await api.put(`/crm/customers/${customer.id}`, { notes: updatedNotes });
    onCustomerUpdated(updated);
  };

  const notes = customer.notes || [];

  return (
    <div>
      {/* Main hero info card */}
      <div className="ui-section-card mb-4">
        {/* Hero row: status (flex-grow) + stat cards (shrink-to-fit), all on one line */}
        <div style={{ display: "flex", alignItems: "stretch", gap: 8, flexWrap: "wrap", marginBottom: 20 }}>
          <RelStatusSelector customer={customer} onUpdated={onCustomerUpdated} canEdit={canEdit} />
          {openIssues > 0 && (
            <StatCard count={openIssues} onClick={() => onTabChange("Support")} type="issue" />
          )}
          {supportInquiries > 0 && (
            <StatCard count={supportInquiries} onClick={() => onTabChange("Support")} type="support" />
          )}
          {openOrders > 0 && (
            <StatCard count={openOrders} onClick={() => onTabChange("Orders")} type="order" />
          )}
        </div>

        {/* Separator between rows */}
        <div style={{ borderTop: "1px solid var(--border-secondary)", marginBottom: 16 }} />

        {/* Row 2: info fields ← adjust gap here: "gap-row gap-col" */}
        <div style={{ display: "flex", flexWrap: "wrap", gap: "16px 70px", alignItems: "start" }}>
          {(LANGUAGE_LABELS[customer.language] || customer.language) ? (
            <div>
              <div style={labelStyle}>Language</div>
              <div style={{ fontSize: 14, color: "var(--text-primary)" }}>{LANGUAGE_LABELS[customer.language] || customer.language}</div>
            </div>
          ) : null}
          {customer.religion ? (
            <div>
              <div style={labelStyle}>Religion</div>
              <div style={{ fontSize: 14, color: "var(--text-primary)" }}>{customer.religion}</div>
            </div>
          ) : null}
          <AddressField loc={loc} />
          <TagsField tags={customer.tags} />
        </div>

        {/* Contacts */}
        {(customer.contacts || []).length > 0 && (
          <div className="mt-4 pt-4 border-t" style={{ borderColor: "var(--border-secondary)" }}>
            <div style={{ ...labelStyle, marginBottom: 8 }}>Contacts</div>
            <div style={{ display: "flex", flexWrap: "wrap", gap: "4px 0" }}>
              {customer.contacts.map((c, i) => (
                <div key={i} style={{ display: "flex", alignItems: "center", flexShrink: 0 }}>
                  <div className="flex items-center gap-1.5 text-sm" style={{ padding: "2px 12px 2px 0" }}>
                    <span className="w-4 flex-shrink-0 text-center">{CONTACT_TYPE_ICONS[c.type] || "🔗"}</span>
                    <span style={{ color: "var(--text-muted)", flexShrink: 0, fontSize: 11 }}>{c.type}{c.label ? ` (${c.label})` : ""}</span>
                    <span style={{ color: "var(--text-primary)" }}>{c.value}</span>
                    {c.primary && (
                      <span className="px-1.5 py-0.5 text-xs rounded-full flex-shrink-0"
                        style={{ backgroundColor: "var(--badge-blue-bg)", color: "var(--badge-blue-text)" }}>
                        Primary
                      </span>
                    )}
                  </div>
                  {i < customer.contacts.length - 1 && (
                    <span style={{ color: "var(--border-primary)", paddingRight: 12, fontSize: 16, lineHeight: 1 }}>|</span>
                  )}
                </div>
              ))}
            </div>
          </div>
        )}

        {/* Notes — CSS columns masonry (browser packs items into shortest column natively) */}
        <div className="mt-4 pt-4 border-t" style={{ borderColor: "var(--border-secondary)" }}>
          <div style={{ ...labelStyle, marginBottom: 8 }}>Notes</div>
          <div style={{
            columns: notesCols,
            columnGap: 8,
          }}>
            {notes.map((note, idx) => (
              <div key={idx} style={{ breakInside: "avoid", marginBottom: 8 }}>
                <NoteCard
                  note={note}
                  noteIndex={idx}
                  canEdit={canEdit}
                  onExpand={(n, i, startEditing) => setExpandedNote({ note: n, index: i, startEditing: !!startEditing })}
                />
              </div>
            ))}
            {canEdit && (
              <div style={{ breakInside: "avoid", marginBottom: 8 }}>
                {showAddNote ? (
                  <div className="px-3 py-2 rounded-md text-sm" style={{ backgroundColor: "var(--bg-primary)", border: "1px solid var(--border-primary)" }}>
                    <textarea
                      autoFocus
                      rows={3}
                      value={newNoteText}
                      onChange={(e) => setNewNoteText(e.target.value)}
                      placeholder="Write a note..."
                      style={{ width: "100%", fontSize: 13, backgroundColor: "var(--bg-input)", border: "1px solid var(--border-primary)", borderRadius: 5, padding: "6px 8px", color: "var(--text-primary)", resize: "vertical" }}
                    />
                    <div style={{ display: "flex", gap: 6, marginTop: 6, justifyContent: "flex-end" }}>
                      <button type="button" onClick={() => { setShowAddNote(false); setNewNoteText(""); }}
                        style={{ fontSize: 11, padding: "3px 10px", borderRadius: 5, border: "1px solid var(--border-primary)", backgroundColor: "transparent", color: "var(--text-muted)", cursor: "pointer" }}>
                        Cancel
                      </button>
                      <button type="button" onClick={handleAddNote} disabled={savingNote || !newNoteText.trim()}
                        style={{ fontSize: 11, fontWeight: 600, padding: "3px 10px", borderRadius: 5, border: "none", backgroundColor: "var(--btn-primary)", color: "#fff", cursor: "pointer", opacity: savingNote ? 0.6 : 1 }}>
                        {savingNote ? "Saving..." : "Add"}
                      </button>
                    </div>
                  </div>
                ) : (
                  <button type="button" onClick={() => setShowAddNote(true)}
                    className="px-3 py-2 rounded-md text-sm"
                    style={{
                      width: "100%", backgroundColor: "var(--bg-primary)", border: "1px dashed var(--border-primary)",
                      color: "var(--text-muted)", cursor: "pointer", textAlign: "left",
                      fontSize: 12, fontStyle: "italic",
                    }}>
                    + add new note
                  </button>
                )}
              </div>
            )}
          </div>
        </div>
      </div>

      {/* Latest Orders — only shown if orders exist */}
      {orders.length > 0 && (
        <div className="ui-section-card mb-4">
          <div className="flex items-center justify-between mb-3">
            <div style={{ fontSize: 13, fontWeight: 600, color: "var(--text-heading)" }}>Latest Orders</div>
            <button type="button" onClick={() => onTabChange("Orders")}
              style={{ fontSize: 12, color: "var(--accent)", background: "none", border: "none", cursor: "pointer" }}>
              View all
            </button>
          </div>
          <div style={{ display: "flex", flexDirection: "column", gap: 6 }}>
            {[...orders].sort((a, b) => new Date(b.created_at) - new Date(a.created_at)).slice(0, 3).map((o) => (
              <div key={o.id}
                className="flex items-center gap-3 text-sm py-2 border-b last:border-0"
                style={{ borderColor: "var(--border-secondary)", cursor: "pointer" }}
                onClick={() => onTabChange("Orders", o.id)}
                onMouseEnter={(e) => e.currentTarget.style.opacity = "0.75"}
                onMouseLeave={(e) => e.currentTarget.style.opacity = "1"}
              >
                <span className="font-mono text-xs" style={{ color: "var(--text-heading)", minWidth: 110 }}>
                  {o.order_number || o.id.slice(0, 8)}
                </span>
                {o.title && <span style={{ color: "var(--text-primary)", flex: 1, minWidth: 0, overflow: "hidden", textOverflow: "ellipsis", whiteSpace: "nowrap" }}>{o.title}</span>}
                <OrderStatusChip status={o.status} />
                <span className="ml-auto text-xs" style={{ color: "var(--text-muted)", flexShrink: 0 }}>{fmtDate(o.created_at)}</span>
              </div>
            ))}
          </div>
        </div>
      )}

      {/* Latest Communications — only shown if comms exist */}
      {comms.length > 0 && (
        <div className="ui-section-card mb-4">
          <div className="flex items-center justify-between mb-3">
            <div style={{ fontSize: 13, fontWeight: 600, color: "var(--text-heading)" }}>Latest Communications</div>
            <button type="button" onClick={() => onTabChange("Communication")}
              style={{ fontSize: 12, color: "var(--accent)", background: "none", border: "none", cursor: "pointer" }}>
              View all
            </button>
          </div>
          <div style={{ display: "flex", flexDirection: "column" }}>
            {[...comms].sort((a, b) => {
              const ta = Date.parse(a?.occurred_at || a?.created_at || "") || 0;
              const tb = Date.parse(b?.occurred_at || b?.created_at || "") || 0;
              return tb - ta;
            }).slice(0, 5).map((entry) => (
              <div
                key={entry.id}
                className="flex items-center gap-2 text-sm py-2 border-b last:border-0 cursor-pointer hover:opacity-80"
                style={{ borderColor: "var(--border-secondary)" }}
                onClick={() => { onTabChange("Communication"); setTimeout(() => onExpandComm(entry.id), 50); }}
              >
                <CommTypeIconBadge type={entry.type} />
                <CommDirectionIcon direction={entry.direction} />
                <div style={{ flex: 1, minWidth: 0 }}>
                  <p className="font-medium" style={{ color: "var(--text-primary)" }}>
                    {entry.subject || <span style={{ color: "var(--text-muted)", fontStyle: "italic" }}>{COMM_TYPE_LABELS[entry.type] || entry.type}</span>}
                  </p>
                  {entry.body && (
                    <p className="text-xs mt-0.5" style={{ color: "var(--text-muted)", display: "-webkit-box", WebkitLineClamp: 2, WebkitBoxOrient: "vertical", overflow: "hidden" }}>{entry.body}</p>
                  )}
                </div>
                <span className="text-xs" style={{ color: "var(--text-muted)", flexShrink: 0, marginLeft: 16, whiteSpace: "nowrap" }}>
                  {fmtDate(entry.occurred_at)}
                </span>
              </div>
            ))}
          </div>
        </div>
      )}

      {/* Latest Quotations — only shown if quotations exist */}
      {latestQuotations.length > 0 && (
        <div className="ui-section-card mb-4">
          <div className="flex items-center justify-between mb-3">
            <div style={{ fontSize: 13, fontWeight: 600, color: "var(--text-heading)" }}>Latest Quotations</div>
            <button type="button" onClick={() => onTabChange("Quotations")}
              style={{ fontSize: 12, color: "var(--accent)", background: "none", border: "none", cursor: "pointer" }}>
              View all
            </button>
          </div>
          <div>
            {latestQuotations.map((q) => (
              <div key={q.id} className="flex items-center gap-2 text-sm py-1.5 border-b last:border-0 cursor-pointer hover:opacity-80"
                style={{ borderColor: "var(--border-secondary)" }}
                onClick={() => onTabChange("Quotations")}>
                <span className="font-mono text-xs" style={{ color: "var(--text-heading)" }}>{q.quotation_number}</span>
                <span className="px-1.5 py-0.5 text-xs rounded-full capitalize" style={{ backgroundColor: "var(--bg-card-hover)", color: "var(--text-secondary)" }}>{q.status}</span>
                <span className="ml-auto" style={{ color: "var(--text-primary)" }}>€{Number(q.final_total || 0).toFixed(2)}</span>
              </div>
            ))}
          </div>
        </div>
      )}

      {/* Devices — only shown if owned items exist */}
      {(customer.owned_items || []).length > 0 && (
        <div className="ui-section-card mb-4">
          <div className="flex items-center justify-between mb-3">
            <div style={{ fontSize: 13, fontWeight: 600, color: "var(--text-heading)" }}>Devices</div>
            <button type="button" onClick={() => onTabChange("Devices")}
              style={{ fontSize: 12, color: "var(--accent)", background: "none", border: "none", cursor: "pointer" }}>
              View all
            </button>
          </div>
          <div>
            {(customer.owned_items || []).map((item, i) => {
              const matchedDevice = item.type === "console_device"
                ? allDevices.find((d) => (d.device_id || d.id) === item.device_id)
                : null;
              return (
                <div key={i} className="flex items-center gap-2 text-sm py-1.5 border-b last:border-0"
                  style={{ borderColor: "var(--border-secondary)", cursor: item.type === "console_device" && matchedDevice ? "pointer" : "default" }}
                  onClick={() => { if (item.type === "console_device" && matchedDevice) navigate(`/devices/${matchedDevice.id || matchedDevice.device_id}`); }}>
                  {item.type === "console_device" && <>
                    <span style={{ color: "var(--text-primary)", fontWeight: 500 }}>{item.label || matchedDevice?.device_name || item.device_id}</span>
                    {matchedDevice?.device_type && <span style={{ color: "var(--text-muted)" }}>· {matchedDevice.device_type}</span>}
                  </>}
                  {item.type === "product" && <>
                    <span style={{ color: "var(--text-primary)" }}>{item.product_name || item.product_id}</span>
                    <span className="text-xs ml-auto" style={{ color: "var(--text-muted)" }}>× {item.quantity || 1}</span>
                  </>}
                  {item.type === "freetext" && <span style={{ color: "var(--text-primary)" }}>{item.description}</span>}
                </div>
              );
            })}
          </div>
        </div>
      )}

      {expandedNote && (
        <NoteExpandModal
          note={expandedNote.note}
          noteIndex={expandedNote.index}
          canEdit={canEdit}
          onSaveEdit={handleEditNote}
          onClose={() => setExpandedNote(null)}
          startEditing={expandedNote.startEditing}
        />
      )}
    </div>
  );
}