43 lines
2.0 KiB
Python
43 lines
2.0 KiB
Python
import uuid
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from datetime import datetime, timezone
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from sqlalchemy import Column, String, Text, DateTime, ForeignKey, UniqueConstraint
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from sqlalchemy.dialects.postgresql import UUID
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from sqlalchemy.orm import relationship
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from database.postgres import Base
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def _now():
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return datetime.now(timezone.utc)
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class Entry(Base):
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__tablename__ = "crm_entries"
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id = Column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
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type = Column(String(10), nullable=False) # 'note' | 'issue'
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title = Column(String(500), nullable=False)
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body = Column(Text, nullable=True)
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status = Column(String(20), nullable=True) # null for notes; open/researching/resolved for issues
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severity = Column(String(10), nullable=True) # null | low | medium | high | critical
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category = Column(String(30), nullable=True) # null for notes; technical | install_support | general
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author_id = Column(String(128), nullable=False) # staff user ID from JWT
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author_name = Column(String(255), nullable=True) # denormalized for display
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created_at = Column(DateTime(timezone=True), nullable=False, default=_now)
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updated_at = Column(DateTime(timezone=True), nullable=False, default=_now, onupdate=_now)
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links = relationship("EntryLink", back_populates="entry", cascade="all, delete-orphan", lazy="noload")
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class EntryLink(Base):
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__tablename__ = "crm_entry_links"
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__table_args__ = (
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UniqueConstraint("entry_id", "entity_type", "entity_id"),
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)
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id = Column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
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entry_id = Column(UUID(as_uuid=True), ForeignKey("crm_entries.id", ondelete="CASCADE"), nullable=False)
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entity_type = Column(String(20), nullable=False) # 'device' | 'app_user' | 'customer'
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entity_id = Column(String(128), nullable=False) # Firestore ID or Postgres UUID as string
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entry = relationship("Entry", back_populates="links")
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